Sr. Partner Success Manager

Strayer Education, Inc.

1d•$84,900 - $127,400

About The Position

Sophia Learning has developed a broad range of products and capabilities aimed at improving student success, engagement, and retention, all in the interest of supporting students to reach their educational and employment goals. For candidates interested in taking their next career step in the educational technology space, Sophia offers the fast pace and excitement of working for a startup, with the support and backing of an established organization. You will be on the front lines of educational innovation. This is an opportunity to drastically redefine how universities serve their students. Sophia is seeking a Sr. Partner Success Manager to own and grow a portfolio of our largest and most complex university partnerships. As a senior individual contributor, you will serve as a trusted strategic advisor to institutional leaders, develop a deep understanding of each partner’s priorities, and identify opportunities to strengthen transferability, expand the relationship, and increase the value Sophia provides to the institution and its students. This role reports to the Director of Partner Success.

Requirements

Excellent verbal and written communication skills
Strong presentation skills and the ability to make complex information easy to understand
Strategic thinker who can anticipate partner needs and identify opportunities for growth
Consultative problem solver who asks thoughtful questions and recommends solutions
Strong analytical skills and the ability to turn data into clear recommendations
Highly organized, with the ability to manage multiple complex partnerships and meet commitments
Sound judgment when navigating competing priorities, ambiguity, and partner escalations
Collaborative and proactive, with a strong sense of ownership for partnership outcomes
3+ years of relevant work experience in higher education or edtech required
2+ years of experience directly managing clients preferably higher education institutions required
Bachelor’s degree required
Must be able to work more than 40 hours per week when business needs warrant.
Able to access information using a computer.
Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position.

Responsibilities

Own the overall success, retention, and growth of a portfolio of Sophia Learning’s largest and most complex university partnerships
Manage multiple high-priority partnerships and deliverables simultaneously while maintaining strong attention to detail
Develop a deep understanding of each institution’s strategic priorities, student populations, academic policies, organizational structure, and decision-making processes
Create and execute comprehensive account plans; Relentlessly analyze partner data, performance, and trends to uncover growth opportunities and develop creative strategies that expand the partnership’s impact
Use qualitative and quantitative data to assess partnership health, demonstrate value, identify trends, and make actionable recommendations to partner and internal stakeholders
Proactively identify opportunities to expand transferability to increase learner awareness and adoption
Build and maintain relationships across multiple levels and functional areas within partner institutions
Lead strategic partner meetings and business reviews; Translate Sophia’s value proposition, learner outcomes, and strategic initiatives into clear and compelling narratives for both executive and operational audiences.
Lead partner escalations within assigned accounts, coordinating internal stakeholders and communicating clearly with the partner through resolution
Drive and be accountable for institutional adoption of new Sophia products and services, developing strategies that connect each offering to partner priorities and demonstrate clear value to the institution and its learners.
Collaborate cross-functionally with Sales, Marketing, Product, Legal, Operations, and other teams to deliver a coordinated partner experience and advance partnership objectives
Identify and share effective practices, resources, and insights that strengthen the Partner Success team’s approach to managing university relationships
Perform other responsibilities as assigned.