Partner Success Manager

Landing • Birmingham, AL

7d • Onsite

About The Position

Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress. We’re looking for a Partner Success Manager to join our team and assist with managing our top AP Partners. As a Partner Success Manager, you’ll work with a Director of Development on managing their Autopilot Partners and assist with a variety of back end administrative tasks. You will also work with leadership to help enhance this new crucial function of the team.

Requirements

• Based in Birmingham
• 3+ years of professional experience
• Previous customer service/ partner experience
• Strong organizational skills
• Ability to multitask and problem solve multiple issues at once
• Strong communication skills, both written and verbal
• Fearless, self-motivated and hardworking
• Ability to work in a fast-paced environment
• Self-starter comfortable working with a sense of urgency
• Tech-savvy - familiarity with Slack

Responsibilities

• Build, maintain, and expand relationships with Autopilot Partners
• Handle and address incoming requests from Partners
• Work with Landing’s AP Ops & Field Operations team to ensure smooth launches
• Host kickoff calls with new properties
• Build and schedule QBRs with Partners
• Collaborate with AP Ops & Field Operations teams on addressing issues
• Assist VP with special projects in order to further streamline our business processes

Benefits

• Solid compensation package (salary + bonus) + stock options
• Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
• We’ve got you covered with a 401(k) plan and access to ImmediatePay
• Feel relaxed with super generous PTO policy
• Opportunities for upward mobility - we want you to grow with us!
• Explore and travel comfortably with 7 free nights in a Landing home per year
• Employee perks for temporary or indefinite stays when you choose to live with Landing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed