Partner Success Manager

TalkingPoints•Miami, FL

5d•Hybrid

About The Position

TalkingPoints is an award-winning education technology nonprofit on a mission to unlock every student’s potential by activating one of the most underutilized forces in education - families. We believe that when families and schools work together, students thrive - and we’re building the tools to make that partnership possible for every family. Our platform helps schools reach and engage every family - including those historically underserved - through accessible, two-way communication in 150+ languages, along with data, insights, and supports that strengthen relationships and drive student success. Today, millions of educators and families are using TalkingPoints in their classrooms, schools, and districts across the U.S. to build stronger partnerships and improve outcomes for students. Our work is grounded in research and has been shown to meaningfully impact attendance, learning, and more. We partner with leading school districts nationwide and are supported by a strong community of philanthropic and strategic partners, including major foundations, technology leaders, and education organizations. TalkingPoints is at an exciting stage of growth and impact. As we continue to expand our reach and deepen our impact, we’re looking for passionate, mission-driven team members who want to help schools and families succeed - together. Learn more at www.talkingpts.org . Diversity: we celebrate it, we support it, and we thrive on it! The Opportunity: As a Partner Success Manager, you will be a member of our Partner Success Team, working closely with our Sales, Data Integrations, and Support Teams to successfully implement, optimize, and grow our mid-market and enterprise school and district partnerships. This role supports a large urban school district in the Miami, Florida area and requires the ability to be onsite regularly at the district office and school sites. The ideal candidate is bilingual in Spanish and comfortable delivering professional learning and support to partners as needed. You’ll be working closely with a small but supercharged, tightly-knit, mission-driven team, focused on driving family engagement in support of schools, teachers, and families.

Requirements

4+ years in an account management role in a technology company working with mid through senior-level stakeholders
A track record of building relationships and partnering with a variety of stakeholders that have resulted in measurable success for their goals
Strong written and oral communications skills
Experience using CRM tools (Salesforce preferred), along with communication and collaboration platforms such as Slack, Zoom, G Suite, and Notion.
A background in K-12 education
Bilingual (English/Spanish), reflecting the language needs of the families and educators in the Miami area
Able to be onsite regularly at district offices and school campuses in the Miami area, and are comfortable providing in-person professional learning and support as needed
Experience in or empathy with communities we serve (e.g., underserved populations, education, immigration, bilingual and/or multicultural environments)
Relationship-driven, organized, creative, and tenacious in making a difference for our school and district partners

Responsibilities

Develop Impactful Relationships: As the primary owner of your book of business, own and nurture partner relationships, working as an extension of your school and district partners’ teams. Deeply know district goals and strategies and expand relationships to district leadership to best integrate TalkingPoints for maximum impact.
Guide Onboarding + Adoption: For new partners, work in parallel with the Data Integration Team to guide onboarding and product adoption through goal setting, understanding partner context and aligning it to TalkingPoints’ best practices,
Drive Partner Health + Develop Family Engagement Expertise: Monitor partner family engagement trends and collaborate with partners to optimize implementations to reach internal and external success goals for schools and district partners
Strategize + Execute Territory Plans: Collaborate with Account Executive(s) to develop territory strategy, including leveraging current partnerships and identifying and pursuing opportunities for expansion and up-sell, driving growth and impact within your current partner base.
Ensure Renewal + Retention: Own partner renewal and retention for your book of business, leading partners through renewal conversations and contract finalization.
Lead Training Workshops: Warm and confident presenter who can facilitate engaging, impactful product training and family engagement workshops for partner teachers, staff, and administrators, including delivering onsite professional learning at the district and school sites as needed.
Liaison Between Org + Partners: Recognize and elevate partner trends and challenges to internal teams such as Product, Marketing, and Support. Guide partners through upcoming feature releases and change management for seamless adoption and optimized impact.