Partner Success Manager

TalkingPoints•Miami, FL

22h•$90,000 - $105,000•Hybrid

About The Position

TalkingPoints is an award-winning education technology nonprofit dedicated to unlocking every student’s potential by fostering strong partnerships between families and schools. Our platform facilitates accessible, two-way communication in over 150 languages, providing data and insights to strengthen relationships and improve student outcomes. Millions of educators and families currently use TalkingPoints across the U.S. The organization is supported by leading school districts and a community of philanthropic partners. TalkingPoints is experiencing significant growth and is seeking passionate, mission-driven individuals to join their team. As a Partner Success Manager, you will be a key member of the Partner Success Team, collaborating with Sales, Data Integrations, and Support to ensure the successful implementation, optimization, and growth of mid-market and enterprise school and district partnerships. This role specifically supports a large urban school district in the Miami, Florida area, requiring regular on-site presence at district offices and school sites. Fluency in Spanish is highly desirable, as is comfort in delivering professional learning and support to partners. You will work within a dedicated, mission-driven team focused on enhancing family engagement to support schools, teachers, and families.

Requirements

4+ years in an account management role in a technology company working with mid through senior-level stakeholders.
Track record of building relationships and partnering with a variety of stakeholders that have resulted in measurable success for their goals.
Strong written and oral communication skills.
Experience using CRM tools (Salesforce preferred), along with communication and collaboration platforms such as Slack, Zoom, G Suite, and Notion.
Background in K-12 education.
Bilingual (English/Spanish).
Ability to be onsite regularly at district offices and school campuses in the Miami area.
Comfort providing in-person professional learning and support as needed.
Experience in or empathy with communities we serve (e.g., underserved populations, education, immigration, bilingual and/or multicultural environments).
Relationship-driven, organized, creative, and tenacious.

Nice To Haves

Comfort delivering professional learning and support to partners.

Responsibilities

Own and nurture partner relationships as the primary owner of your book of business, acting as an extension of your school and district partners’ teams.
Deeply understand district goals and strategies, expanding relationships with district leadership to maximize the impact of TalkingPoints integration.
Guide new partners through onboarding and product adoption in collaboration with the Data Integration Team, setting goals, understanding partner context, and aligning with TalkingPoints’ best practices.
Monitor partner family engagement trends and collaborate with partners to optimize implementations, meeting internal and external success goals.
Collaborate with Account Executive(s) to develop territory strategy, leveraging current partnerships and identifying opportunities for expansion and up-sell to drive growth.
Own partner renewal and retention for your book of business, leading renewal conversations and contract finalization.
Facilitate engaging and impactful product training and family engagement workshops for partner teachers, staff, and administrators, including delivering on-site professional learning.
Act as a liaison between TalkingPoints and partners, recognizing and escalating partner trends and challenges to internal teams (Product, Marketing, Support).
Guide partners through upcoming feature releases and change management to ensure seamless adoption and optimized impact.