Partner Success Manager
Discovery Education Talent Team
•$87,850 - $97,600•Remote
About The Position
Discovery Education is looking for a Partner Success Manager to join our Partner Success team. As a member of the Partner Success team, the ideal candidate will work directly with cross-functional peers in the region to develop and execute effective engagement strategies, assess and manage risk accurately, and provide accurate forecasting of their portfolio and attainment of revenue targets. This high-visibility role will report directly to the Senior Director, Partner Success, and will be based in NY state.
Requirements
- Demonstrable success supporting K12 institutions with SaaS or professional learning implementations
- Comfortable working across the spectrum from decision makers to front-line users or implementors with an understanding of the challenges customers face in SaaS implementations
- Acumen of retention, churn and growth metrics; understanding of value drivers in recurring revenue business models
- Ability to prepare, present, and revise forecasts based on risk assessments
- Strong consultation skills
- Understand, coordinate, and implement systemic professional learning plans within a partnership
- Proficiency with Salesforce, Gainsight (preferred), and Microsoft Office
- Bachelor’s degree or higher, or equivalent work experience
- At least 5+ years in customer success/service or sales
- Legal right to work in the United States
Nice To Haves
- Gainsight proficiency
Responsibilities
- Plan and maintain an individual book of business, including but not limited to account strategies, escalations, objectives, and initiatives in alignment with the Discovery Education Partner Success organization and methodologies
- Apply understanding of SaaS business models and their overall relationship to customer success
- Understand, coordinate, and implement systemic professional learning plans within a district
- Stay up to date on industry trends, engagement methodology, and strategies that drive revenue growth
- Assess risk and elevate in order to achieve and exceed quarterly churn targets and focus on sharing finding across the teams and organization
- Work with sales and success leaders to identify trends and uncover opportunities for improved or new success engagements or professional development offerings
- Ability to innovate, persuade, and problem-solve with partners, peers, and cross-functional team members and incorporate all learnings into daily activity
Benefits
- Robust and comprehensive insurance package
- Career Development Ownership
- Continuing Education AND Tuition Reimbursement Programs
- Mentorship program and collaboration with veteran leaders
- Constant opportunities for cross-functional training and skill building
- Uncapped career growth
- Team Member Wellness
- Leave for life’s moments including 7 recognized holidays
- Take PTO without the vacation guilt
- Up to 12 weeks of Paid Parental Leave
- Annual Winter Holiday Break (typically the last week of December)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
