Partner Success Manager

Perseus Group, Constellation Software

2d•$85,500 - $104,500•Remote

About The Position

Constellation Data Labs, a subsidiary of the Andromeda Operating Group of Constellation Software Inc is seeking an experienced Partner Success Manager. As the Partner Success Manager, you will be responsible for overseeing the successful execution and delivery of complex projects, owning the client relationship, and the timely resolution of client issues including data compliance and application upgrades. The Partner Success Manager will work closely with cross-functional teams, serving as the voice of the client to help achieve their business objectives.

Requirements

Bachelor’s Degree
5 years of experience years of customer success, account manager and/or project management, ideally in a SaaS environment
Highly organized and success-driven with strong presentation skills
Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work
Works well in a collaborative team environment
Must be willing to travel up to 25%

Nice To Haves

PMP certification and Agile experience is an asset
Real estate technology and/or experience with MLS is an asset

Responsibilities

Onboard and complete new client implementations within 90 days.
Manage the comprehensive onboarding of requested listing, public record, and other data feeds for all existing Clients and deliver a highly organized approach with detailed goals, timelines, processes and responsibilities.
Coordinate with internal stakeholders as needed to ensure a complete, on-time and successful implementation of additional Client requested data, services, and products.
Manage simultaneous projects at one time, balancing priorities of business results, Client satisfaction, and implementation quality.
Learn Client’s business applications to the degree of being conversant in their functions.
Hold regular Client review meetings and measure Client satisfaction levels.
Develop, organize, distribute, collect and report on semi-annual Client satisfaction surveys.
Report on success metrics, including Client satisfaction, ROI and potential business opportunities.
Serve as the primary point of contact for client requests.
Prepare and lead quarterly meetings.
Build strong relationships with clients and understand their strategic roadmap.
Keep clients informed about the company’s expanding portfolio of products at a high level.
Own the renewals from start to finish.
Connect with client regularly to understand business objectives and roadmap.
Upsell and growth opportunities