Partner Success Manager - Via Student Transit

Via • Los Angeles, CA

13h • $65,000 - $75,000 • Hybrid

About The Position

As a Partner Success Associate on the Via Student Transit team, you will be the face and voice of Via for school districts and local government partners. This role blends strategic relationship management, operational data analysis, and consultative problem-solving. You will serve as a trusted, empathetic advisor to superintendents and transportation directors — understanding their needs and challenges, ensuring smooth program performance, driving service expansions, and driving long-term renewals in one of our fastest-growing business verticals. For this quota-carrying role, we’re looking for a customer-first, self-starting team player who thrives in ambiguity, communicates clearly and effectively, and is excited to roll up their sleeves and help accelerate the growth of a high-impact, mission-driven business. This role requires a willingness to travel around 50% of the time.

Requirements

• 3+ years of client-facing experience, ideally in sales, business development, customer success, account management, consulting, or B2G/education tech.
• Comfortable diving into operational data, extracting meaningful insights, and translating numbers into clear strategic narratives.
• Thrive in fast-paced, high-growth settings with ambiguity, taking ownership and solving problems proactively.
• Excited to take ownership of service launches, coordinate across teams, and represent Via confidently and empathetically on the ground.
• Exceptional written and verbal presentation skills, with a talent for translating complex operational models into simple, compelling concepts.
• Excited about modernizing student transportation and improving access to education.

Nice To Haves

• Prior experience in transit, education, or public sector sales/CS is a plus.

Responsibilities

• Serve as the primary point of contact for school district leadership, transportation directors, and operators, building durable, trust-based relationships through empathy, responsiveness, and a deep understanding of their priorities and challenges.
• Analyze daily, weekly, and long-term transit performance data to understand what’s working, identify challenges, and provide actionable recommendations that improve routing, student safety, and operational efficiency.
• Partner with customers to understand their evolving goals, negotiate complex contract renewals and service expansions, and grow year-over-year adoption and revenue across your partner portfolio.
• Build strong internal partnerships with product, operations, deployment, and marketing teams, bringing the customer perspective to the table and advocating for improvements that meaningfully address partner and student needs.
• Deliver clear, compelling presentations and operational updates to audiences ranging from school boards and superintendents to frontline transit staff, adapting your approach to meet each audience where they are.
• Help establish best practices, success metrics, and operational workflows that enable us to deliver an exceptional partner experience as we scale the Student Transit vertical nationally.

Benefits

• Base Salary Range: $65,000-$75,000 per year plus variable pay and equity as part of a total compensation package.
• Comprehensive health coverage, with low-cost dental and vision plans
• A 401(k) with company match and vesting
• Fully paid parental leave for new parents, with extended leave options
• Additional benefits (mental health, pet insurance, and other wellness perks)
• 20 days of paid time off (PTO) annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed