Operations Manager, Via Student Transit

Via•Sacramento, CA

3d•$65,000 - $75,000•Onsite

About The Position

As an Operations Manager on Via’s Student Transit team, you are the force that keeps critical student transportation services running reliably for the communities that depend on them. This is a high-ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the student, district, and driver experience in one of Via’s fastest-growing and most impactful business lines. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.

Requirements

Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
Relationship oriented, earning trust from drivers, school partners/districts, and teammates through clear communication and follow-through.
Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
Tactical and strategic, able to problem-solve issues as they arise and think long term about solutions.
Mission driven, understanding the value of student transportation in shaping education and life trajectory.
Based in the Sacramento, San Jose, or Santa Rosa area.
Ready to be onsite 4–5 days a week.

Responsibilities

Run the daily onsite operations of our service, ensuring smooth operations for safe, reliable, and accessible transportation.
Make informed, real-time decisions regarding driver supply, compliance, student needs, and unexpected issues to ensure excellent and dependable service.
Guide and support drivers, building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
Turn student and district feedback into tangible improvements by spotting patterns and collaborating with internal teams for operational enhancements.
Utilize data and technology to understand service performance, diagnose problems, and implement solutions for efficiency and rider experience.
Act as a key operational bridge between school partners, drivers, and Via central teams to deliver high-quality service and support market growth.