Partner Success Manager (United States)

Signal 1

1d • Remote

About The Position

The Partner Success Manager is a senior individual-contributor role accountable for proving and growing the value Signal 1’s AI Management System (AIMS) delivers across an assigned portfolio of health system customers. The role connects customer business priorities with Signal 1’s technical capabilities, defines and measures customer KPIs, and communicates outcomes to executives and AI governance committees to support investment, renewals, and expansion.

The position combines value measurement, executive reporting, customer success, renewals and expansion, solution engineering, and delivery coordination. The Partner Success Manager works closely with customer functional and technical leaders and Signal 1’s engineering, product, delivery, and sales teams. The role is based remotely in the United States and includes travel to customer sites approximately twice per month.

Requirements

• At least 5 years of experience in health technology, strategy/operations, or consulting.
• Experience engaging senior audiences, such as CIOs and Chief AI Officers, and translating complex results into clear stories, presentations, or written deliverables.
• Ability to define, measure, and report value, including non-financial outcomes such as risk reduction, compliance, quality, or governance.
• Experience running steering committees and quarterly business reviews, and supporting renewals or expansion in a SaaS environment.
• Working fluency with AI-enabled products or analytics programs, including predictive and/or generative AI, model use cases, workflows, and responsible AI in production.
• Strong analytical, solutioning, and project leadership skills, including diagnosing operational gaps, designing improvements, and driving cross-functional delivery in healthcare settings.
• Excellent storytelling and communication skills, including the ability to create client-ready decks, work plans, and Excel models for executive, technical, and non-technical audiences.
• Ability to thrive in ambiguity, develop a plan in unstructured situations, and deliver with minimal direction.
• Willingness to travel to customer sites approximately twice per month.
• Bachelor’s degree or equivalent.

Nice To Haves

• Customer-facing experience at a SaaS or health technology company in customer success, account management, or client delivery.
• Background in healthcare, AI, or digital transformation.
• Experience serving on or supporting a health system AI governance committee.
• Healthcare strategy consulting experience.

Responsibilities

• Act as Signal 1’s business lead for an assigned portfolio of health system customers.
• Define customer KPIs with sponsors, establish baselines, and report value outcomes such as risk reduction, governance maturity, and time to approve new AI tools.
• Run quarterly business reviews and prepare executive value reports for CIOs, Chief AI Officers, and AI governance committees.
• Lead discovery of business and technical requirements and support sales, delivery, and engineering teams in scoping contracts and statements of work.
• Coordinate implementations with delivery and engineering teams to accelerate time-to-value and highlight early wins.
• Drive renewal readiness and identify expansion opportunities in partnership with sales on account plans.
• Cultivate trusted relationships with C-suite executives and senior leaders as their day-to-day strategic partner.
• Share customer insights with product, engineering, sales, and marketing teams.
• Build Partner Success playbooks with the Director of Partner Success, beginning with value measurement, QBRs, and renewals.

Benefits

• Competitive compensation and stock options.
• Peers from diverse cultural backgrounds and academic areas.
• Entrepreneurial, open-minded, and energetic culture.
• Excellent health and extended health coverage.
• Four weeks of paid vacation.
• Opportunity to build impactful AI products and services intended to transform hospital care.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior