Partner Success Manager (Lead Gen & CRM)

Constant Contact • Gainesville, FL

9d • $66,000 - $82,500 • Hybrid

About The Position

As a Partner Success Manager for Constant Contact's Lead Generation & CRM solution, you’ll be pivotal in driving our partners’ and direct clients’ growth, satisfaction, and success. In this dynamic role, you’ll act as a strategic advisor, problem-solver, and product expert, empowering partners to make the most of our platform to achieve their business goals. Your work will directly impact our customers’ success by helping them grow revenue, retain customers, and deliver incredible value. If you’re passionate about digital marketing, building great partnerships, and providing exceptional service, we’d love to have you join our team!

Requirements

• Associate’s Degree preferred.
• At least 3+ years in a client-facing role at a SaaS company.
• Understand online marketing tech and strategies and are well-versed in CRM systems.
• Strong written, verbal, and public speaking skills and enjoy presenting to groups online and in person.
• Excel at prioritizing, managing your schedule, and meeting deadlines with minimal supervision.
• Thrive in a fast-paced environment and quickly adapt to changing priorities.
• Work well in a collaborative environment and are always willing to jump in and support the team.
• Open to traveling several times a year for partner events and training sessions.

Nice To Haves

• Experience with marketing automation is strongly preferred.
• Familiarity with Google Suite (Slides, Docs, Sheets) is a plus.

Responsibilities

• Own Partner Relationships: Act as the primary point of contact for the highest value customers (agencies and directs), fully responsible for customer retention and relationship with Constant Contact. Be an extension of the high-value agency’s team, sometimes attending meetings internal to the customer’s business. Build and manage relationships with assigned partners, ensuring they feel supported, valued, and primed for success. Act as a strategic consultant, helping partners and customers grow and maximize satisfaction with Constant Contact.
• Drive Strategic Growth: Conduct regular check-ins with partners and direct customers to align on their goals, address their needs, and unlock opportunities for growth. Drive monthly revenue retention and customer satisfaction for a portfolio of key accounts through proactive relationship management, strategic planning, and performance optimization.
• Optimize Platform Performance: Monitor partner and direct customer performance metrics, analyze results, and make actionable recommendations to help them optimize their Constant Contact experience. Analyze account data and KPIs to identify opportunities for growth, mitigate churn risks, and develop strategies that maximize customer value and revenue retention. Respond promptly to inbound requests (calls, emails, cases), ensuring fast and thorough follow-up to resolve issues and foster trust.
• Create & Lead Enablement Initiatives: Develop sales enablement resources, training materials, webinars, and instructional content to support partner sales and usage. Conduct live webinars, product demos, and partner training sessions, showcasing platform capabilities and best practices.
• Be the Product Expert: Serve as a trusted product expert on agency client calls, answering questions and demonstrating how Constant Contact’s Lead Gen & CRM solution can meet their needs. Serve as a Technical Account Manager, overseeing account-specific configuration, identifying new functional requirements, and collaborating with internal teams to build and implement customized solutions. Collect and share valuable partner Zee feedback with internal teams to influence future improvements to our platform and partner programs.
• Provide Exceptional Support: Act as the primary liaison between key accounts and internal departments (Support, Compliance, Product, Billing) to ensure seamless communication, issue resolution, and enhanced customer experience. Oversee highly sensitive escalations internally, including interfacing with C-Level Executives. Handle escalated issues with professionalism and care, ensuring customers have a seamless experience with Constant Contact.
• Onboard & Train Partners: Lead onboarding sessions for new partners and direct customers, setting them up for success from day one. Offer refresher training for existing customers as needed, ensuring they’re up to speed on the latest tools and strategies.
• Manage Administrative Tasks: Handle some administrative tasks, such as managing general inboxes, processing contract requests, and assisting with customer addenda.

Benefits

• health and welfare benefits
• paid leave
• generous paid time off policy
• competitive benefits package that supports the health and well-being of you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree