Partner Success Manager I

Barracuda Networks Inc. • Ottawa, ON

11d • Hybrid

About The Position

The Partner Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell opportunities. They develop strategic success plans aligned with MSP business strategies and manage product/service delivery in association with cross-functional teams. They work with account management teams in analyzing sales data and improving sales processes.

Requirements

• 3+ years of experience in sales operations, account management, partner success or equivalent
• Bachelor’s or master’s degree in Sales, Business Administration or equivalent
• Proven success managing and expanding SaaS or subscription-based revenue across existing customer accounts.
• Hands-on experience with Partner Success tools (e.g., Gainsight) and CRM platforms.
• Exceptional communication skills, including active listening, clear written and verbal communication, and confident presentation abilities.
• Strong problem‑solving and project‑management capabilities, with excellent interpersonal and organizational skills.
• Highly self‑sufficient; able to navigate ambiguity, collaborate with multiple stakeholders, and operate with minimal oversight.
• Self‑motivated team player who brings proactive ideas to drive customer loyalty, product adoption, and long-term engagement.
• Outstanding time‑management skills with the ability to prioritize effectively in a fast‑paced environment.

Responsibilities

• Owns the post-sales relationship with Barracuda’s MSP's, drives greater adoption of products and/or services, and promotes upsell/cross-sell opportunities.
• Formulates and executes partner success strategies that align MSPs’ business strategies to Barracuda products and services.
• Works with MSP's and Barracuda stakeholders to prevent or remediate any challenges faced by internal MSP teams in using Barracuda’s products/services.
• Operates as primary point of contact for multiple product lines, while supporting the MSP journey with Barracuda.
• Builds and manages the customized product delivery to the MSP's technology environment.
• Reaches out to MSP's proactively to offer support, share best practices, and provide value-added insights.
• Provides training and resources to help MSP's and junior team members understand how to use Barracuda product/services effectively.
• Collaborates with the broader sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
• Engages and coordinates customer delivery across Barracuda Networks team members including engineering and professional services.
• Leverages specialized partner success knowledge in breadth and/or depth to a variety of issues/projects within the team.
• Works in a project-oriented manner contributing towards team-level goals, and works closely with multiple teams to identify MSP needs and provide tailored solutions.
• Supports account management team in analyzing sales data and/or developing strategies for sales' process improvement.

Benefits

• A team where you can voice your opinion, make an impact, and where you and your experience are valued.
• Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.
• equity, in the form of non-qualifying options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees