Partner Success Center of Excellence Strategist

UKG • ,

1d • $80,800 - $116,150 • Remote

About The Position

UKG is seeking a Partner Success Center of Excellence Strategist to help establish and scale the Partner Success COE. The role serves as a shared capability resource across the partner ecosystem, strengthening alignment between UKG Services and implementation partners and creating consistent, scalable approaches to partner-led and joint delivery. It leads development of partner delivery methodologies, governance frameworks, engagement standards, tools, and best practices, and facilitates the UKG/partner joint-delivery model. The strategist collaborates with Learning and Enablement, Product, Professional Services, Partner Operations, and the Partner Experience Center. The role also uses AI-enabled tools, accelerators, and processes to increase efficiency and speed to value for UKG, its partners, and customers.

Success requires strong delivery and consulting experience, program leadership, cross-functional influence, executive presence, and the ability to translate strategy into practical processes. The role focuses on improving delivery quality, partner maturity, operational efficiency, and customer outcomes with an AI-first mindset.

Requirements

• 5–8+ years of Professional Services or consulting experience.
• Bachelor’s degree in a related field, or another relevant combination of training and experience.
• AI fluency demonstrated through past experience and/or certification.
• Strong interpersonal and professional communication skills.
• Ability to travel up to 25% may be required.

Nice To Haves

• Business acumen within the SaaS industry, including revenue recognition and forecasting.
• Experience leading strategic, cross-functional programs or delivery transformation initiatives.
• Ability to understand and articulate technical concepts and derive solutions.

Responsibilities

• Establish and continuously improve the Partner Success COE operating framework, setting common standards across partner-led, subcontracted, and joint UKG-partner delivery.
• Define and maintain partner delivery methodologies, playbooks, governance models, engagement criteria, standard procedures, templates, and expected outcomes.
• Translate partner delivery best practices into repeatable processes for different products, regions, industries, and delivery models.
• Establish roles, responsibilities, handoffs, and escalation paths among Partner Success Managers, Partner Delivery Managers, UKG Implementation Services, Advisors, Partner Operations, and implementation partners.
• Identify process gaps, recurring delivery issues, and opportunities for improvement.
• Partner with Learning and Enablement to develop a capability-building strategy that improves partner readiness, consistency, and deployment capacity.
• Use anticipated delivery demand, partner pipeline, product strategy, and capability data to identify enablement and certification priorities.
• Support partner readiness for new product introductions and strategic offerings.
• Work with Partner Success Managers to translate capability strategy into actionable partner enablement plans.
• Connect partners to product roadmaps, product knowledge transfer, advisory resources, and relevant learning journeys.
• Establish feedback loops among partners, Product, Learning and Enablement, Implementation Services, and Partner Success.
• Use recurring delivery issues, advisory requests, escalations, and health-assessment findings to inform enablement priorities.
• Support the evolution of the Partner Experience Center as a scalable digital front door for partner delivery support.
• Identify opportunities to use AI-enabled tools, agents, automation, and standardized workflows to reduce administrative effort and improve partner time to value.
• Define business requirements for partner-facing and internal tools supporting intake, triage, routing, delivery guidance, knowledge access, and issue resolution.
• Promote consistent intake and routing processes to help partners access appropriate UKG resources.
• Partner with technology, operations, and business stakeholders to improve reporting, workflow automation, and the partner experience.
• Define measurable COE outcomes related to delivery speed, delivery quality, partner capability, account health, and operational efficiency.
• Develop reporting and governance routines that give leadership visibility into partner delivery results, trends, risks, and outcomes.
• Monitor indicators including units delivered, push rate, time to live, customer satisfaction, partner capability, certification, red-account trends, and escalation resolution.
• Ensure methodology, process, and engagement data are accurately documented and available for portfolio reporting.
• Use data and stakeholder feedback to evaluate effectiveness, prioritize improvements, and measure COE program impact.
• Lead change-management activities supporting adoption of new methodologies, tools, engagement models, and role expectations.
• Communicate updates and expectations clearly to internal teams, partners, and leadership.

Benefits

• Flexibility.
• Benefits are mentioned, with details available on UKG’s careers benefits page.
• Potential eligibility for a performance-based bonus plan.
• Potential eligibility for restricted stock unit awards as part of total compensation.

What This Job Offers

• Job Type: Full-time