Partner Success Associate (Texas)

TheGuarantors•TX, TX

1d•$70,000 - $80,000•Hybrid

About The Position

We’re looking for a new Partner Success Associate to support our clients. You’ll be responsible for training, account management and driving revenue through the use of our products. You are a detail oriented person excited to problem solve and turn issues into proof of concept. This is a role that will include remote and field responsibilities - whether it’s with a call, zoom or visit to an office you are always there for our clients!

Requirements

You are a self-starter: able and excited to take initiative on what’s needed for your client
You are comfortable presenting in front of large and small groups - you can connect with a client and tell TheGuarantors story
You have 2+ years in a training or account management role
You have strong written and verbal communication skills
Ability to work under pressure, organize, and prioritize responsibilities and client requests

Nice To Haves

Experience with Hubspot
2+ years in the multifamily industry
Prior experience in leasing, property management, or brokerage

Responsibilities

Service and support existing and new contracted clients
Perform in-person and virtual presentations with leasing agents and property managers
Monitor our B2C referral pipeline and support B2B clients as their residents consider our services
Train clients on our products and ensure full understanding, helping to answer any questions via the phone, email, or in-person
Meet or exceed assigned quota & KPIs on a monthly basis
Collect customer feedback on product, process and pricing changes
Maintain customer records in CRM
Hold site visits with partner buildings in your vicinity
Help with local in person events
Occasional travel to our headquarters in NYC