Client Success Partner

Pinnacle Group, Inc. • Remote TX, TX

1d • Hybrid

About The Position

Serve as the primary point of contact for assigned clients, maintaining strong and trusted relationships. Partner with recruiting and delivery teams to ensure timely and accurate fulfillment of workforce needs. Manage and support contractors throughout their engagement lifecycle to promote satisfaction and retention. Conduct regular touchpoints and on-site visits to monitor performance and reinforce client partnerships. Track headcount, fulfillment, and satisfaction metrics to ensure operational targets are met. Collaborate across teams to identify improvement opportunities and optimize delivery processes. Address client or contractor issues promptly, ensuring effective resolution and continuous improvement. Maintain accurate reporting and documentation of all client and workforce activity.

Requirements

• Bachelor’s degree in Business, Human Resources, or related field preferred.
• 3–5 years of experience in client relationship management, customer success, or workforce delivery.
• Strong understanding of staffing operations and contingent workforce programs.
• Exceptional interpersonal, communication, and organizational skills.
• Proven ability to manage multiple priorities and client relationships simultaneously.
• Proficiency in CRM or ATS systems; experience with Workday preferred.
• Based in or able to travel to key client locations as needed.

Responsibilities

• Serve as the primary point of contact for assigned clients, maintaining strong and trusted relationships.
• Partner with recruiting and delivery teams to ensure timely and accurate fulfillment of workforce needs.
• Manage and support contractors throughout their engagement lifecycle to promote satisfaction and retention.
• Conduct regular touchpoints and on-site visits to monitor performance and reinforce client partnerships.
• Track headcount, fulfillment, and satisfaction metrics to ensure operational targets are met.
• Collaborate across teams to identify improvement opportunities and optimize delivery processes.
• Address client or contractor issues promptly, ensuring effective resolution and continuous improvement.
• Maintain accurate reporting and documentation of all client and workforce activity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level