Sr. Partner Success Associate (Remote)
About The Position
As a Sr. Partner Success Associate at Rula, you'll play a crucial role in supporting the ongoing success of our strategic healthcare partnerships. This role combines project management, healthcare operations, and relationship management skills, offering an excellent opportunity to manage small and mid-sized accounts while growing into broader leadership responsibilities. Working alongside experienced Partner Success Managers and Directors, you'll help drive cross-functional initiatives that directly impact our mission of making mental healthcare work for everyone. You’ll turn complex data into meaningful stories that strengthen our partnerships and guide process optimizations.
Requirements
- 3+ years of professional experience in account management, customer success, or healthcare operations.
- Intermediate to expert proficiency in Google Sheets/Excel (pivot tables) and experience using data to tell a story.
- Proficiency with Salesforce, Looker, and project management software like Asana or adjacent CRM tools to leverage data visualization storytelling.
- Exceptional written and verbal communication skills with the ability to navigate executive-level conversations.
- Experience managing multiple stakeholders and aligning on priorities, timelines, and tradeoffs.
- Experience navigating ambiguity in fast-paced environments.
- Demonstrated ability to lead projects involving multiple internal and external stakeholders.
Nice To Haves
- Experience working within high-growth startups, health plans (payers), or health systems.
- Track record of identifying operational inefficiencies and building scalable SOPs or documentation.
- Experience presenting insights to external clients or partners.
Responsibilities
- Support the ongoing success of strategic healthcare partnerships.
- Manage small and mid-sized accounts.
- Drive cross-functional initiatives.
- Turn complex data into meaningful stories that strengthen partnerships.
- Guide process optimizations.
Benefits
- 100% remote work environment
- Attractive pay and benefits with full transparency of pay ranges
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access
- Generous time-off policies, including 2 company-wide shutdown weeks each year
- Paid parental leave
- Employee Assistance Program (EAP)
- New hire home office stipend
- Quarterly department stipend
- Wellness events and lunch & learns
- Community and employee resource groups
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
