Partner Solutions Specialist

Stride, Inc. • US - VA - Remote, VA

6d • $45,516 - $55,000 • Remote

About The Position

The Partner Solutions Specialist supports ongoing account needs related to day-to-day digital program planning, implementation, and growth. This role ensures accounts have all their needs met as part of standard operating procedures, implementation, onboarding, launch, training, troubleshooting, skill building, adoption, and consultative services aligned to industry best practices and national standards. This role must be a strong collaborator internally and externally willing to take a hands-on approach in solving varying account needs and bringing other LS team members into conversations when needed or appropriate. This role works closely with sales, enablement, academic, and other Learning Solutions team members to maximize account satisfaction and support measured through CSAT and NPS indicators. The ideal candidate must be passionate about building and implementing online and digital learning solutions with an educational strategist mentality who takes a proactive, consultative approach in developing trusted advisor status with program level leaders and staff who are responsible for day-to-day operations at the account level. The Partner Solutions Specialist success will be measured by customer support and satisfaction levels.

Requirements

• Five (5) years of related experience OR Equivalent combination of education and experience
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.
• Ability to travel up to 30% of the time.
• Ability to clear required background check

Nice To Haves

• Three (3) to Five (5) years of educational experience
• Prior experience using Salesforce
• Bachelor’s Degree

Responsibilities

• Function as a key point of contact for account ongoing planning, implementation, and support
• Offer superior customer experience proactively addressing ongoing training and support needs in collaboration with other LS team members.
• Coordinate resources to ensure customers experience seamless service delivery from marketing/enrollment, operations, curriculum, instruction, support, billing, training, professional development, etc.
• Provide regular updates to partners on the progress of Learning Solutions support, services, timelines, operations, and campaigns
• Develop and maintain an understanding of customer needs, contract terms and conditions, and account requirements to ensure compliance with terms and conditions in collaboration with account managers
• Responsible for supporting growth and retention efforts in partnership with regional account managers
• Monitor program outcomes providing consultative recommendations with regional account managers and other LS team members as appropriate
• Collaborate closely with sales, enablement, academic, and other Learning Solutions team members to ensure customer satisfaction
• Escalates technical issues and determines the best resources for remediation
• Customized state reports
• Other duties as assigned

Benefits

• health benefits
• retirement contributions
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree