Partner Services Program Manager

Palo Alto Networks

2d • Onsite

About The Position

In the role of Partner Services Program Manager, you will be expected to provide strategic direction relevant to the global Partner Services programs, development, processes, and systems, as well as identify any associated dependencies for all subject matter areas within the partner ecosystem. In this role, you will need to have a thorough understanding of the channel business model and global support infrastructure, as well as strong analytical skills. The ideal candidate will have an eye for detail, can connect the dots, and will recognize areas of improvement within the current operating model. This individual will need to be highly adaptable and creative while demonstrating the ability to continually adjust to the ever-changing needs of the Partner Services business as our programs continue to scale. This candidate will be expected to continue the development, implementation, and continued improvement of Partner Services initiatives, contribute to the organization's long-term goals, and work independently in a fast-paced environment. This position will report to the Director, Worldwide Partner Program, Services.

Requirements

• BA/BS in computer science or equivalent (MBA a plus) or similar experience.
• 10+ years in Program Management
• 5+ years in enterprise support and service delivery preferred.
• Must have 1 year experience of Tableau developer supporting services.
• Proven ability to perform rapid and accurate data manipulation; must be able to translate complex data sets into actionable insights regarding partner compliance and performance.
• Solid understanding of CRM, Contact Center, and Collaboration systems, alongside fundamental BI/Analytics experience.
• Deep technical Program and Project Management skills (PMP or PgMP preferred).
• Demonstrated leadership skills in team settings and the ability to become a Trusted Advisor across multiple areas of expertise.
• Strong written and verbal communication, negotiating, and interpersonal skills.
• Ability to work in a fast-paced environment with a diverse group of people.

Nice To Haves

• MBA a plus

Responsibilities

• Establish operational excellence for Partner Services programs, including the development of consistent and well-documented processes.
• Demonstrate a deep understanding of data manipulation to analyze partner data quickly and accurately. Provide detailed analysis and reporting specifically focused on partner performance metrics and program compliance.
• Identify, develop, and implement operational processes for regional and global partner services managers worldwide, including program auditing, coaching, and training.
• Utilize analytical findings to identify improvement opportunities and create programs to close identified gaps in partner performance or compliance.
• Analyze day-to-day operations and review what can be automated for better program alignment, working with Program Operations to implement process improvements.
• Lead informally across the organization to challenge the status quo and develop better ways to support Partner Services Managers and our global partners.
• Strategically guide programs to meet changing business requirements and develop innovative enablement strategies for excellent partner interactions.
• Communicate effectively with partners and stakeholders to identify needs, evaluate alternative objectives, and measure success.
• Resolve issues in creative ways and exercise judgment in selecting methods to obtain solutions.

Benefits

• The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior