Partner Services Coordinator

SHI International Corp. • Austin, TX

1d • Onsite

About The Position

Since 1989, SHI International Corp. has grown to a $16 billion global provider of IT solutions and services, assisting over 17,000 organizations worldwide. The company prides itself on its 7,000 employees, emphasizing diversity as the largest minority- and woman-owned enterprise in the U.S., and offering continuous professional growth, leadership opportunities, comprehensive health, wellness, and financial benefits, along with world-class facilities and technology. The Partner Services Coordinator will play a crucial role in supporting SHI's expanding Services organization by assisting teams that deliver IT services to customers. This position involves interacting with Customers, Sales, Operations, and external Subcontractors to ensure the successful deployment and management of technology. The coordinator is responsible for providing end-to-end support for IT delivery projects, from kick-off to close, ensuring accurate and timely billing and the delivery of services with excellence.

Requirements

• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
• Experience in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Intermediate
• Completed Bachelor’s Degree or relevant work experience required
• 2-4 years of experience in a client-facing role
• 3-5 years of experience managing Customer relationship and projects
• Knowledgeable of Microsoft Office applications

Nice To Haves

• Proficiency in using Business Intelligence tools to analyze and interpret data for informed decision-making preferred - Intermediate
• Experience with Contracts and/or Statements of Work
• Billing Software/PSA Experience with PSA/Autotask, Airtable, Visio is a plus

Responsibilities

• Coordinate with internal teams, including Sales, Operations, and Customer Success, to ensure accurate tracking, processing, and invoicing of services projects.
• Respond to payment inquiries by reaching out to appropriate parties for clarification and ensuring all necessary information is provided.
• Build and maintain professional relationships with subcontractors, partners, and internal teams to facilitate smooth operations and support service delivery.
• Manage project documentation, including the review and execution of Statements of Work, and set up projects in online tools for end-to-end management and billing.
• Attend and participate in project meetings, such as kickoff and close meetings, to ensure alignment on expectations, roles, and responsibilities among all parties involved.
• Monitor project progress, manage expectations, and escalate issues as necessary to ensure successful project delivery.
• Oversee project billing and invoicing activities, ensuring timely and accurate billing and payment to subcontractors.
• Contribute to and leverage centralized documentation repositories for training and best practices, promoting continuous improvement and scalable growth.
• Provide guidance on processes and standards to both internal teams and external subcontractors as well as holding subcontractors accountable to those processes.

Benefits

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.
• Medical
• Vision
• Dental
• 401K
• Flexible spending

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees