Client Services Partner

ENFRA LLC•The Woodlands, TX

About The Position

At ENFRA, we blend a rich history with a forward-looking vision, boasting over 100 years of experience as a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. We are committed to leveraging emerging technologies to remain at the forefront of the Energy-as-a-Service sector. We believe in growth for our business and our people, offering career advancement opportunities in a supportive environment that values continuous learning and development. We embrace innovation and encourage creative problem-solving. Inclusion is central to our culture, fostering a collaborative environment where diverse perspectives drive success. The Client Services Partner is a strategic leader responsible for shaping and executing our client engagement strategy. This role involves deepening relationships with key clients, ensuring their expectations are met with excellence, serving as a trusted advisor and advocate, and driving internal alignment by equipping cross-functional teams with the necessary training, tools, and support for an exceptional client experience.

Requirements

Minimum of 5+ years of experience in client services, account management, or business development.
Strong interpersonal, facilitation, and communication skills.
Strategic thinker with the ability to influence cross-functional teams and executive leadership.
Ability to travel as needed to support client and internal engagement

Nice To Haves

Proven track record of managing large, complex client relationships in a B2B or services environment.

Responsibilities

Act as a key point of contact for EaaS clients, ensuring their expectations are clearly understood, communicated internally, and consistently met or exceeded.
Build and maintain strong relationships to foster long-term client satisfaction and loyalty.
Proactively identify client needs and opportunities, advocating for client priorities across internal teams.
Translate client feedback into actionable insights and ensure consistent communication and follow-through across departments.
Facilitate regular internal reviews of client accounts to ensure alignment on deliverables and expectations.
Establish and reinforce best practices for client interaction, communication, and service delivery.
Mentor emerging leaders and team members on relationship management and service excellence.
Contribute to overall business development and client growth strategies.
Define and track key performance metrics for client satisfaction, retention, and expansion.
Support proposal development, client success story development, and strategic planning for new opportunities.