Partner Services Advisor

SHI International•Austin, TX

4d•Hybrid

About The Position

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours.

Requirements

Expertise in various project management frameworks such as Lean and Agile to effectively plan, execute, and close projects - Intermediate
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate
The ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
Proven experience working with public sector customers and managing contract vehicles - Intermediate
In-depth knowledge of IT industry trends and dynamics - Intermediate
Demonstrates a working knowledge of current and evolving technologies including Cloud, Security, Networking, Datacenter, and End User Compute - Intermediate
Completed Bachelor’s Degree or relevant work experience required
2-4 years of experience in a sales or sales support role
Ability to travel to SHI, Partner, and Customer Events, up to 50%

Nice To Haves

Advanced certification such as the following preferred: CompTIA A+ Cisco CCNA AZ-900 MS-900 Proposal Writing

Responsibilities

Serve on the Presales Service Desk, acting as front line support for incoming service requests
Qualify incoming requests based on SHI services success criteria
Oversee creation of partner SOWs and ensure they meet the customer's requirements
Create customer-facing SOWs based on partner SOWs
Manage Terms and Conditions flow down process between customer, SHI, and partner
Maintain project documentation throughout the sales cycle, including SOW revisions
Support the transitions of signed agreements from the presales process to the SHI service delivery team
Maintain and update a pipeline of services opportunities
Focus on delivering a world-class customer experience according to SHI standards
Build and maintain strategic relationships with clients and stakeholders