Partner Scheduling Representative

VERITEXT LLC•Mount Pleasant, SC

13h•Hybrid

About The Position

Providing our clients with exceptional service is the foundation of our business. In Partner Scheduling (Digital Solutions), you will be responsible for managing all aspects of scheduling independent contractors for proceedings while creating a positive experience for clients, both internal and external, prior to the proceeding taking place.

Requirements

Customer service oriented with strong interpersonal skills and the ability to build relationships
Dedicated professional with the ability to respond to requests promptly and accurately
Must possess excellent written and verbal communication skills
Must be detail oriented, organized and be able to multi-task

Nice To Haves

We are willing to train and coach the right person to be successful in this opportunity.

Responsibilities

Assign all requested resources (independent contractors, our “partners”) by 3pm local time the day before the proceeding
Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable
Be aware and knowledgeable of reporter skill set, geographic restrictions and schedule and assign to the appropriate work
Follow best practices for assigning Reporters to multiple days or other job specific nuances
Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner
Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary
Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
Resolve issues and escalate as needed to ensure prompt and accurate resolution

Benefits

Competitive compensation and total rewards package
Comprehensive medical, dental and vision insurance
Hybrid work structure (two days in the office, three days working remotely)
Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
Matched 401(k) to help you save for your future
Pet insurance to help your pet(s) live a long and happy life
Flexible Spending Accounts (healthcare, dependent care, transit & parking)
Company-paid life insurance as well as short-term and long-term disability insurance
Learning and development opportunities to advance both personally and professionally
Veritext Summer Camp – a fun-filled culture building and learning experience
Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!