Partner Sales Specialist

Mystic Invest Holding, S.A•Fort Lauderdale, FL

9d•Onsite

About The Position

Atlas Ocean Voyages is seeking an experienced Partner Sales Specialist to serve as a brand ambassador and cultivate new relationships while strengthening existing ones. The specialist supports new and existing reservation calls from travel agency and travel advisor partners throughout the customer service cycle. Based at the company’s corporate office in Fort Lauderdale, Florida, this role provides consultative sales and service support by phone and email, with the goal of delivering a positive customer experience and meeting or exceeding sales goals.

Requirements

Customer service orientation and excellent sales skills.
Ability to multitask effectively.
Ability to work positively, cooperatively, and respectfully in a fast-paced, diverse, entrepreneurial business environment.
Self-motivated, organized, and team-oriented approach.
Strong verbal and written communication skills.
Ability to learn the Zoho CRM and Seaware reservation system.
Proficiency in spoken and written English.
Knowledge of Microsoft Office Suite.
Ability to work a flexible schedule, including weekends and holidays as needed.
Ability to work on-site at the corporate office in Fort Lauderdale, Florida.

Nice To Haves

Cruise industry reservation systems experience is highly preferred.

Responsibilities

Provide detailed information and appropriate recommendations about Atlas Ocean Voyages destinations, itineraries, and ancillary products.
Use courteous, professional, consultative selling techniques and product knowledge to increase booking revenue and customer satisfaction.
Provide consistent consultative telephone and email support to travel advisors and guests.
Follow up promptly by phone and email to complete outstanding tasks and commitments.
Engage with and respond to available new sales leads and previous customers to generate business.
Research information independently.
Meet or exceed sales goals by booking voyages and optional packages, including air, hotel, land, and insurance.
Ensure accuracy in bookings and call documentation.
Answer calls promptly to maintain a minimum abandonment rate.
Maximize conversions on non-booking calls by collecting complete profile information.
Monitor confirmation emails and promptly resolve issues.
Review incoming department emails and route them appropriately.
Collaborate across departments to provide a seamless cruise booking and service experience.
Use Zoho CRM and Seaware reservation systems to maintain guest history and follow-ups.
Participate in ongoing training and sales performance development.
Support departmental and company-wide sales initiatives and projects.
Perform other job-related functions as assigned.