Partner Sales Specialist

Atlas Ocean Voyages•Fort Lauderdale, FL

8d•Onsite

About The Position

Atlas Ocean Voyages is seeking an experienced Partner Sales Specialist to join its team in the corporate office in Fort Lauderdale, Florida. As a brand ambassador, the specialist cultivates new relationships and strengthens existing ones while servicing reservation calls from travel agency and advisor partners throughout the customer service cycle. The role provides consultative sales and support about destinations, itineraries, and ancillary products, with the goal of generating bookings, meeting sales targets, and providing a complete customer experience.

Requirements

Customer-service orientation and excellent sales skills.
Ability to effectively multitask.
Ability to work positively, cooperatively, and respectfully in a fast-paced, diverse, entrepreneurial business environment.
Self-motivated, organized, and team-oriented.
Strong verbal and written communication skills.
Ability to learn the Zoho CRM and Seaware reservation system.
Proficiency in spoken and written English.
Knowledge of Microsoft Office Suite.
Ability to work a flexible schedule, including weekends and holidays as needed.

Nice To Haves

Cruise industry reservation systems experience is highly preferred.

Responsibilities

Provide detailed information and recommendations about Atlas Ocean Voyages destinations, itineraries, and ancillary products.
Use courteous, professional, consultative selling techniques and product knowledge to increase booking revenue and customer satisfaction.
Provide telephone and email support to Travel Advisors and guests in a positive, knowledgeable, and professional manner.
Follow up promptly by phone and email to complete outstanding tasks and commitments.
Respond to new sales leads and previous customers to generate business.
Research information independently.
Meet or exceed sales goals by booking voyages and optional packages, including air, hotel, land, and insurance.
Ensure accuracy in bookings and call documentation.
Answer calls promptly to maintain a low abandonment rate.
Collect complete profile information and maximize conversions, including on non-booking calls.
Monitor confirmation emails and promptly resolve issues.
Review incoming department emails and route them appropriately.
Collaborate across departments to support a seamless cruise booking and service experience.
Use Zoho CRM and Seaware reservation systems to maintain guest history and follow-ups.
Participate in ongoing training and sales performance development.
Support departmental and company-wide sales initiatives and projects.
Perform other job-related functions as assigned.