Partner Release Manager/Liaison

Arlo • Milpitas, CA

1d

About The Position

Arlo is seeking a Partner Release Manager/Liaison to join its engineering team. The role defines and implements how Arlo works with B2B partners and serves as the primary technical point of contact for partner change management.

The position manages partner release planning and communication, including change-management processes, release schedules, partner expectations, release notes, changelogs, and technical documentation. It works across product, engineering, QA, and system administration teams, and with external partners, to coordinate integration requirements, testing, release readiness, maintenance windows, firmware rollouts, and post-release reviews.

The role also supports partner-facing documentation and the partner portal, including visibility into sandbox and production environment status, versioned API references and sample code, and a system status page. The annual target salary range is USD $140,000–$160,000. Total compensation may include bonus, equity, and benefits; benefits details are provided if an offer is made. Arlo is an Equal Opportunity Employer and provides reasonable accommodations to applicants and employees as described in the posting.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 5 years of experience in software development, release management, or technical product management.
• Proven experience managing technical communications with external partners or customers.
• Strong understanding of the software development lifecycle and release processes.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
• Experience with API management, versioning, and documentation.
• Project management skills and ability to coordinate across multiple teams.

Nice To Haves

• Experience with B2B SaaS platforms and partner integrations.
• Knowledge of device management systems and firmware update processes.
• Familiarity with technical documentation systems and tools.
• Experience with customer or partner success programs.
• Background developing or maintaining developer portals or partner programs.
• ITIL, PMP, Scrum, or other relevant certifications.

Responsibilities

• Design and implement change-management processes for partner deliverables, including versioning, communication plans, and partner change-management policies.
• Serve as the primary point of contact for partners on change expectations, upcoming changes, and successful transitions.
• Coordinate with product, engineering, and QA teams to develop release schedules and communicate them to partners.
• Manage publication of release notes, changelog updates, and technical documentation for features and updates.
• Work with partners to understand integration needs and communicate requirements to internal teams.
• Coordinate partner testing in sandbox environments before production deployments.
• Oversee partner readiness programs for major releases.
• Collect, document, and prioritize partner feedback about release processes and platform functionality.
• Coordinate with system administrators to schedule and communicate maintenance windows.
• Monitor system status during and after releases to identify and communicate issues promptly.
• Facilitate post-release partner reviews to gather feedback and identify improvement opportunities.
• Support creation and maintenance of partner-facing API references, integration guides, and troubleshooting resources.
• Manage partner visibility into sandbox and production environment status through the partner portal.
• Coordinate firmware rollout schedules and communications for partner-managed devices.
• Ensure documentation, sample code, and API references are properly versioned.
• Work with engineering teams to implement and maintain the partner portal system status page.

Benefits

• The total compensation package may include a bonus and equity, in addition to benefits; specific benefits details will be provided if an offer is made.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior