Partner Release Manager/Liaison

Arlo Technologies • Milpitas, CA

2d • $140,000 - $160,000

About The Position

Arlo is seeking a Partner Release Manager/Liaison to join its engineering team. This role defines and implements how Arlo works with B2B partners and serves as the primary technical point of contact for partner change management.

The position coordinates release planning and communications with partners and internal product, engineering, and QA teams; manages partner testing and readiness for releases; coordinates release implementation and support; and maintains partner-facing documentation and visibility into environment and version status. The role also coordinates firmware rollout schedules for partner-managed devices and works with engineering on the partner portal’s system status page.

The expected base salary range is USD $140,000–$160,000 per year. Base pay may vary based on role-related factors, including knowledge, skills, education, and experience. Total compensation may include bonus, equity, and benefits; benefit details are provided with an employment offer.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 5 years of experience in software development, release management, or technical product management.
• Proven experience managing technical communications with external partners or customers.
• Strong understanding of the software development lifecycle and release processes.
• Excellent written and verbal communication skills, including the ability to translate technical concepts for non-technical audiences.
• Experience with API management, versioning, and documentation.
• Project management skills and the ability to coordinate across multiple teams.

Nice To Haves

• Experience with B2B SaaS platforms and partner integrations.
• Knowledge of device management systems and firmware update processes.
• Familiarity with technical documentation systems and tools.
• Experience with customer or partner success programs.
• Background in developing or maintaining developer portals or partner programs.
• ITIL, PMP, Scrum, or other relevant certifications.

Responsibilities

• Design and implement partner change-management processes, including versioning, communication plans, and partner policies.
• Serve as the primary point of contact for partners on change expectations, upcoming changes, and transitions.
• Coordinate with product, engineering, and QA teams to develop release schedules and communicate them to partners.
• Manage publication of release notes, changelog updates, and technical documentation for new features and updates.
• Work with partners to understand integration needs and communicate requirements to internal teams.
• Coordinate partner testing in sandbox environments before production deployments.
• Oversee partner readiness programs for major releases.
• Collect, document, and prioritize partner feedback about release processes and platform functionality.
• Coordinate with system administrators to schedule and communicate maintenance windows.
• Monitor system status during and after releases and promptly identify and communicate issues.
• Facilitate post-release reviews with partners to gather feedback and identify improvement opportunities.
• Support creation and maintenance of partner-facing API references, integration guides, and troubleshooting resources.
• Manage partner visibility into sandbox and production environment statuses through the partner portal.
• Coordinate firmware rollout schedules and communications for partner-managed devices.
• Ensure documentation, sample code, and API references are properly versioned.
• Work with engineering teams to implement and maintain the partner portal system status page.

Benefits

• The total compensation package may include a bonus and equity.
• A full range of benefits is available; details will be provided if an employment offer is made.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior