Partner Relationship Manager, PARS, CPPA

Vanderbilt University Medical Center•Nashville, TN

20h

About The Position

The Partner Relationship Manager (PRM) for the Patient Advocacy Reporting System (PARS) at Vanderbilt Health’s Center for Patient and Professional Advocacy manages and nurtures relationships with partner healthcare organizations nationally. The role works with partner leaders to ensure effective collaboration and successful execution of the PARS program, while overseeing multiple projects and maintaining strong partnerships. The PRM leads cross-functional projects, develops project plans and timelines, monitors progress and risks, and ensures delivery within scope and on schedule. The role collaborates with partners on implementation strategies, reviews partner performance and growth opportunities, prepares reports and performance metrics, coordinates meetings and communications, and plans and attends annual site visits. It also addresses partnership issues, gathers feedback, and seeks ongoing improvements to partnership and project management processes. Travel is required. The Center for Patient and Professional Advocacy provides services, education, and research supporting professionalism and high reliability in medical centers and health systems. Its PARS and CORS programs use observations and experiences from patients, families, and medical team members to develop data and benchmarks that help identify and support professionals whose behavior may affect patient care, teamwork, and workplace outcomes. CPPA partners with leaders from more than 300 health systems worldwide.

Requirements

Bachelor’s degree.
Three years of relevant work experience.
Travel is required.
Intermediate networking capability.
Intermediate quality management capability.
Intermediate peer leadership capability.
Intermediate program management capability.
Intermediate financial processes capability, including monitoring costs, expenses, and revenue against budgets.
Intermediate process improvement capability.

Responsibilities

Develop and maintain strong relationships with leaders at partner healthcare organizations.
Serve as the primary point of contact for partner inquiries and issues.
Understand partner needs and objectives and align them with strategic goals for successful PARS implementation.
Lead and manage cross-functional projects from inception to completion.
Create project plans, define scopes, and set deadlines.
Monitor project progress, identify potential risks, and implement mitigation strategies.
Ensure projects are delivered on time and within scope.
Collaborate with partners to develop strategies and initiatives for implementing PARS at their healthcare organizations.
Analyze partner performance to identify growth opportunities.
Prepare and present regular reports on partner activities, project status, and performance metrics.
Facilitate regular meetings and communications with partners and internal teams.
Coordinate internal and external teams to support alignment and project execution, including planning and attending annual site visits.
Address and resolve conflicts or issues during the partnership lifecycle.
Seek ways to improve partnership processes and project management methodologies.
Gather partner and internal-team feedback to enhance collaboration and project outcomes.
Stay current with industry trends, best practices, and emerging technologies.