Partner Relationship Manager - Financial Institutions

Elavon, Inc. • Minneapolis, MN

3d

About The Position

The Partner Relationship Manager is responsible for managing and delivering commercial initiatives and in-year financial performance goals for a major existing channel. The role supports Elavon’s wider European Banking and Financial Institutions strategy by contributing UK market expertise and helping develop, manage, and grow existing bank partnerships.

The position shares ownership of governance routines with the bank partner, including documenting routines and capturing meeting minutes. It drives transformational change across the channel, overseeing the prioritization and commercialization of functional and technology deliverables provided by supporting departments. The role also manages bi-annual customer feedback and proposition benchmarking, turning findings into concise reports for internal and external stakeholders.

The manager ensures project and action plans run from inception through delivery, holds action owners across both organizations accountable, and works with Sales, Product, Marketing, Operations, and other shared-service colleagues to develop and execute feasible propositions and strategies on time. The role contributes to short- and medium-term business planning and supports growth areas including New Business, Relationship Management, Back Book Strategy, and Digital & Partner Strategy. It serves as a key representative of the UK business in the bank partner channel and builds stakeholder relationships to drive strategic growth.

This is a field-based role, with readiness to travel to Elavon EU or bank partner UK business locations to support meetings.

Requirements

• At least 5 years of experience working in the UK financial services sector.
• Excellent knowledge of UK payments, banking, and the UK market.
• Experience delivering successful end-to-end revenue growth programs or campaigns, from concept through execution, reporting, and optimization.
• Proven ability to personally deliver large-scale initiatives involving significant complexity and ambiguity.
• Strong attention to detail and ability to identify and demonstrate trends to senior stakeholders, with recommended actions.
• Excellent oral and written communication and interpersonal skills, including the ability to explain complex information appropriately for the audience.
• Ability to work in a fast-moving, complex, and dynamic environment.
• Track record of delivering projects or commercial initiatives.
• Willingness to accept change and maintain effectiveness in a changing environment, with the ability to see the bigger picture.
• Excellent time management skills.
• Strong planning and organizing, collaboration, problem-solving, and customer-focused decision-making skills.
• Ability to work with all levels of the business, with a focus on senior management across Elavon and the bank partner’s UK market.
• Self-motivation, initiative, persistence, commitment, passion, optimism, flexibility, proactivity, and ability to learn quickly.
• Readiness to travel to meetings at Elavon EU or bank partner UK business locations.

Responsibilities

• Manage and deliver commercial initiatives and in-year financial performance goals for a major existing channel.
• Support Elavon’s European Banking and Financial Institutions strategy with UK market expertise, helping develop, manage, and grow bank partnerships.
• Share ownership of governance routines with the bank partner, documenting routines and capturing meeting minutes.
• Drive channel transformation and oversee prioritization and commercialization of functional and technology deliverables.
• Manage bi-annual customer feedback and proposition benchmarking, consolidating findings into concise reports for internal and external stakeholders.
• Ensure project and action plans are established from inception through final delivery and hold action owners across both organizations accountable.
• Partner with Sales, Product, Marketing, Operations, and other colleagues to ensure propositions and strategies are feasible, fit for purpose, and delivered on time.
• Contribute to short- and medium-term business plans and support delivery in line with planning-cycle deadlines.
• Support growth areas including New Business, Relationship Management, Back Book Strategy, and Digital & Partner Strategy.
• Represent the UK business in the bank partner channel and build strong stakeholder relationships to drive strategic growth.
• Identify and manage risks in compliance with applicable laws, regulations, and company policy.

Benefits

• Market-competitive compensation package.
• Performance-based incentives for eligible employees, subject to relevant plan rules.
• Benefits focused on financial wellbeing, health, and wellness.
• Training, education support, and career progression pathways.
• Employee recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed