Partner Relationship Manager

New Silver•West Hartford, CT

1d•Hybrid

About The Position

New Silver is a leading fintech lender that accelerates investment in real estate by empowering fix-and-flip and construction investors with fast, flexible capital and certainty of execution. The company leverages data and technology for rapid approvals and delivers a high-touch customer experience to fuel projects that improve local communities. New Silver has been recognized as a 2-time Inc. Magazine Regionals Award Winner, reflecting its rapid growth and impact in the fintech and real estate lending space. Headquartered in CT with a global presence, New Silver is driven by its goal to be the fastest lender in the US, emphasizing quick yet careful movement and innovation with its motto: "Financing Outside The Box". The Partner Relationship Manager will be responsible for owning and scaling the White Label Program. This involves managing existing partners, prospecting and onboarding new partners, and optimizing partner performance to drive loan origination volume and revenue growth. The role is highly cross-functional, requiring strong relationship management, operational execution, and commercial acumen, with a focus on working with external partners while building internal processes for a scalable program.

Requirements

3+ years of experience in Partnerships, Account Management, or Business Development
Experience in real estate construction and fix and flip lending required
Commercially driven with a focus on revenue and performance metrics
Excellent communication and stakeholder management skills
Ability and desire to work hard and be available
Ability to work in a fast-paced, high-growth environment

Responsibilities

Own the end-to-end White Label Program, including strategy, execution, and performance tracking
Develop and refine the partner value proposition, onboarding process, and engagement model
Identify opportunities to scale and improve the program
Act as the primary point of contact for all white label partners
Build strong, long-term relationships with key stakeholders
Monitor partner performance and proactively address gaps
Lead onboarding of new partners, ensuring a seamless launch
Work with your own BDR team to prospect and build relationships with new partners
Train partners on New Silver products, processes, and systems
Create materials and playbooks to support partner success
Drive loan volume through partner channels
Identify upsell and expansion opportunities within existing partnerships
Collaborate with Sales and Marketing to support partner-driven growth
Work closely with Sales, Operations, Capital Markets, and Product teams
Act as the internal advocate for partner needs and feedback
Help streamline processes to improve partner and borrower experience
Track KPIs including partner performance, conversion rates, and revenue contribution
Provide regular reporting and insights to leadership
Use data to inform strategy and decision-making