Partner Relations Manager - HYBRID

GEICO•Richardson, TX

4d•Hybrid

About The Position

GEICO is seeking a Manager to lead Vendor Performance & Relationship Management within the Claims Process Team. This role will provide centralized governance of vendor partners, ensuring performance consistency, accountability, and alignment to Claims operational expectations. This position plays a key role in strengthening vendor outcomes and supporting scalable business operations.

Requirements

Bachelor’s degree or equivalent work experience
5+ years of experience in vendor management, operations, or related field
Strong analytical and problem-solving skills with the ability to interpret performance data
Demonstrated ability to influence outcomes across cross-functional stakeholders
Experience in a regulated environment (insurance or financial services preferred)

Nice To Haves

Experience managing outsourced operations or third-party service providers
Familiarity with Claims operations or insurance processes
Experience developing performance reporting and governance frameworks

Responsibilities

Lead centralized oversight of Claims vendor partners, including governance of third-party relationships
Monitor, track, and enforce vendor service level agreements (SLAs) and contractual performance expectations
Develop and maintain vendor performance reporting, including scorecards and trend analysis
Conduct performance audits to assess adherence to contractual and operational standards
Serve as the primary liaison between Claims and external vendors to support effective partnership
Partner with Claims leadership to ensure vendor outputs align with operational objectives
Identify opportunities to improve vendor efficiency, service quality, and cost effectiveness
Support development of standardized vendor governance frameworks and operating cadences