Snr. Employee Relations Partner (Hybrid)

KnowBe4•Clearwater, FL

3d•Hybrid

About The Position

Join our People team as an autonomous specialist driving a high-performance culture and mitigating organizational risk across our business sectors. As a Snr. Employee Relations Partner, you'll serve as a trusted advisor and the primary point of contact for US People Managers on disciplinary matters, workplace conflicts, and employee grievances. You will collaborate directly with Employment Legal, client-facing HR Business Partners, and Senior Executives to deliver legally sound, strategic solutions to critical workforce issues in a fast-paced environment. The successful candidate possesses deep expertise in labor compliance, maintains exceptional documentation practices, and remains calm and objective in high-stakes situations to ensure professional fairness across the organization.

Requirements

5+ years of overall HR experience, with a minimum of 3 years dedicated specifically to Employee Relations, including a proven track record of leading complex US-based investigations from start to finish.
2+ years of customer service or client-facing experience (can be outside of HR) paired with a high degree of business acumen and operational urgency.
Deep understanding of US federal, state, and local employment laws—including Title VII, ADA, and ADEA—with direct experience partnering with employment legal counsel.
Exceptional documentation practices, a thorough understanding of dispute resolution methodologies, and strong critical thinking skills.
High level of precision and detail-orientation, ensuring clear stakeholder communication and seamless cross-functional collaboration.
Bachelor’s degree in Employee Relations, Human Resources, or a related field (or equivalent work experience).
Proficiency with Google Workspace (Gmail, Docs) and MS Office (Word, Excel).

Nice To Haves

Direct experience working with the Workday HRIS system.
Prior experience or knowledge within the technology or cybersecurity industry.
Professional HR certifications such as SPHR, SHRM-CP, or SHRM-SCP.

Responsibilities

Serve as the primary point of contact and trusted advisor for US People Managers regarding employee grievances, corrective action alignment, and workplace conflict resolution.
Independently lead and manage complex, sensitive workplace investigations from end-to-end for US operations, including allegations of harassment, discrimination, retaliation, misconduct, policy breaches, and workplace violence.
Interview witnesses, collect and evaluate evidence, draft comprehensive investigation reports, and deliver objective, actionable recommendations to leadership.
Apply advanced expertise in US federal, state, and local labor laws to ensure compliance. Partner directly with the Employment Legal department, HR Business Partners, and Senior Executives on high-stakes escalations.
Proactively monitor and analyze employee relations metrics, ticket trends, and attrition data within the HRIS to design targeted risk-mitigation strategies.
Partner with HR Business Partners and Executives to provide expert coaching on the corrective action process, conflict resolution, and performance management execution.
Draft and execute disciplinary actions, up to and including terminations, ensuring thorough and accurate documentation within the HRIS.
Design, draft, and administer proactive company-wide Employee Relations policies. Develop and deliver targeted training sessions for US managers on performance management and documentation best practices.