Partner Program Manager - Service Delivery

Drata

4d•$125,000 - $191,000•Remote

About The Position

Drata is seeking a Partner Program Manager to own the service delivery aspect of its partner ecosystem, which includes consulting firms, MSPs, and vCISOs. This role is part of the Professional Services function within the Customer Success organization. The Partner Program Manager will act as the liaison between service partners and Drata's internal Sales, Customer Success, and Professional Services teams. Key responsibilities include managing partner relationships, developing services-side enablement content, and ensuring the quality of service delivery by partners to maintain consistent customer outcomes.

Requirements

5+ years of experience in partner programs, channel/alliances, partner enablement, or partner operations at a B2B SaaS company — or equivalent experience leading services delivery or partner engagement at a consulting or audit firm working closely with SaaS platforms.
Demonstrated experience designing or operating partner enablement, certification, or accreditation programs at scale.
Strong program management skills — able to run multiple concurrent workstreams and partner cohorts without dropping balls.
Comfort working cross-functionally with Sales, Customer Success, Professional Services, Marketing, and Product — and able to translate partner feedback into clear, actionable asks for each team.
Strong written and verbal communication skills; comfortable presenting to internal leadership and to senior stakeholders at partner firms.
Proven self-starter able to take ambiguous problems, define structure, and ship — challenging the status quo where current processes don’t scale.
A team-player mindset and a desire to build something from the ground up inside a rapidly growing organization.

Nice To Haves

Familiarity with the GRC, security, or compliance space and the current players in it — competitors, the major audit firms, and the consultancies most active in this market.
Direct experience working at — or building a partner program for — a GRC, security, or compliance vendor.
Familiarity with a partner relationship management (PRM) platform (Allbound, Impartner, PartnerStack, etc.) and with Salesforce-based partner workflows.
Light technical fluency — enough comfort with Drata’s platform capabilities, API surface, and integration points to credibly engage implementation partners on technical scoping conversations.
Industry certifications relevant to the GRC space (CISA, CISSP, CIPP/E, CIPP/US, CRISC, ISO 27001 Lead Auditor / Lead Implementer) or to partner programs (e.g., ASAP CA-AM).

Responsibilities

Own day-to-day relationships with a portfolio of service delivery partners (consultancies, MSPs, vCISO firms), serving as their primary point of contact across program participation, escalations, joint pipeline, and growth planning.
Run partner business reviews (QBRs/MBRs) with senior stakeholders at partner firms; align on joint goals, delivery capacity, and quarterly commitments.
Support light partner recruitment, working off internally-sourced leads and shepherding promising firms through onboarding and into the program.
Partner with the Partner Certification team to ensure services-focused learning content is built and maintained.
Own the broader services-side partner enablement experience — onboarding, ongoing training, instructor-led workshops, and rollouts of new product features and frameworks tailored to a delivery audience.
Define and monitor partner delivery quality metrics (implementation CSAT, time-to-audit, control coverage at audit, escalation rates) and drive remediation programs where delivery falls short of Drata’s standard.
Build feedback loops with Drata’s Professional Services and Customer Success teams to surface delivery issues early and feed lessons back into partner enablement and program design.
Coordinate closely with the Channel Sales program manager so that the sales-side and services-side partner experiences land as one program — shared rhythms, consistent messaging, and clean handoffs at every stage of the partner lifecycle.

Benefits

Stock equity
Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents
Comprehensive wellness benefits and healthcare concierge services
401(k) plan
Company-paid life and disability insurance
Tax-advantaged spending accounts
Discounted voluntary offerings
Paid Parental Leave policy (after six months of employment)
Kindbody fertility and family-building benefits
Dedicated leave specialists
Generous annual stipends for both professional and personal development
Access to a wide range of internal learning opportunities
Flexible vacation policy
Paid holidays