Partner & Platform Product Manager

First National Bank•Omaha, NE

9d•$97,774 - $166,216•Onsite

About The Position

The Partner & Platform Product Manager is the end-to-end owner of the merchant experience and marketplace platform relationships within Point of Sale Lending – Home Improvement. The role is responsible for platform health, capability evolution, strategic partner relationships, and reducing merchant risk. It serves as the organization’s lead for product integrations, system processes, and merchant journey touchpoints, bridging technology and cross-functional governance to deliver measurable value for merchants, customers, and internal stakeholders. The position manages partner and marketplace platforms, their roadmaps and backlogs, partner relationships, APIs and integrations, vendor performance, risk, and governance. It also conducts partner-level performance reviews, monitors marketplace merchants, and presents findings and recommendations to leadership and cross-functional stakeholders. The role works closely with product, technology, compliance, legal, risk, and business teams to align platform operations with program strategy and regulatory and policy requirements. The role is anticipated to work onsite at the posted location. Work location may change based on business needs.

Requirements

Bachelor’s degree in Business or a related field.
At least 5 years of experience in product management, platform management, or a related discipline.
Experience developing business requirements, defining success metrics, and managing project prioritization.
Ability to partner with business leadership and technology teams to inform decision-making.
Strong analytical skills, including the ability to interpret complex data and translate findings into strategy.
Experience with vendor management, SLA oversight, and escalation management.
Ability to understand and communicate complex concepts to technical and non-technical audiences.
Comfort with data manipulation and platform performance analysis.
Ability to direct resolution of highly complex or unusual business and technology problems.
Sound decision-making in ambiguous or fast-moving environments.
Track record of managing complex partner relationships and driving measurable platform outcomes.
Strong verbal and written communication skills, including presenting to and influencing senior leadership.
Ability to work successfully in a matrix environment and collaborate across departments.
Detail-oriented with strong organizational and time-management skills.
Ability to manage competing and complex priorities in fast-paced environments.
Proficiency with Microsoft Office products, including Excel, Word, and PowerPoint.
Unrestricted work authorization with no requirement for future sponsorship.

Nice To Haves

At least 5 years of banking, financial services, or other relevant industry experience is preferred.
Familiarity with project management and product management tools.

Responsibilities

Own and manage partner experience and marketplace platforms end-to-end, including platform health, capabilities, and evolution.
Maintain and prioritize the partner and marketplace backlog and roadmap, defining requirements and measurable success metrics.
Assess platform gaps and opportunities and translate findings into actionable roadmap items.
Serve as the primary technology relationship owner and subject-matter expert for platform-related vendor and partner technology engagements.
Coordinate resolution of partner- or marketplace-related issues and serve as an escalation point.
Ensure risk management practices minimize or shift merchant risk, including sales-practice issues.
Incorporate partner feedback and evolving needs into the experience roadmap with the Brand Manager, PSM Lead, and BD Team.
Work with Credit Risk and the Product Strategy Manager to inform policy decisions using platform data, partner dynamics, and strategic goals.
Manage strategic relationships with platform partners and represent FNBO’s platform interests in partner discussions, negotiations, and strategic planning.
Maintain understanding of partner platform goals, capabilities, and roadmaps to identify alignment opportunities.
Research marketplace industry relationships, participants, competitors, and trends.
Develop marketplace platform strategy in coordination with the Product Strategy Manager, including a vision and measurable objectives aligned with program goals.
Create a marketplace playbook covering the organization’s approach, best practices, capabilities and integrations, ownership, and enterprise requirements.
Evaluate and recommend build-versus-partner decisions for platform capabilities using competitive data, partner feedback, and internal performance metrics.
Lead API and system integrations and partner platforms supporting HIL partners; oversee their use, performance, and continuous improvement.
Maintain knowledge of integrations, data flows, and dependencies across connected systems.
Establish a framework for managing partner platform relationships, including issue tracking, escalation protocols, and SLA oversight.
Partner with Legal, First Line Risk, and Enhanced Vendor Management (EVM) on partner platform requirements and ongoing monitoring.
Monitor vendor performance against contractual obligations and drive accountability for service delivery.
Conduct partner-level analytical deep dives to assess performance, identify trends, and surface actionable insights.
Monitor marketplace merchants and ensure performance concerns are addressed through training, coaching, or removal, with support from Marketplace partners.
Synthesize partner activity, platform usage, credit outcomes, and customer experience metrics to assess partner health.
Present findings and recommendations to leadership and cross-functional stakeholders to inform strategic decisions and roadmap prioritization.
Align platform priorities with overall program strategy in partnership with the HIL Product Manager.
Collaborate with Compliance, Legal, and First Line Risk to ensure platform and partner practices meet regulatory and policy requirements.
Establish and maintain business controls, governance frameworks, and documented processes and procedures for platform operations.
Assist with QA and testing for platform releases and enhancements.