Partner & Platform Product Manager

First National Bank of Omaha•Omaha, NE

7d•Onsite

About The Position

The Partner & Platform Product Manager serves as the end-to-end owner of the merchant experience and marketplace platform relationships within Point of Sale Lending – Home Improvement. The role is responsible for platform health, capability evolution, strategic partner relationships, and reducing merchant risk. It leads product integrations, system processes, and merchant journey touchpoints, bridging technology and cross-functional governance to deliver measurable value for merchants, customers, and internal stakeholders. The position owns partner experience and marketplace platforms, their roadmaps and backlogs, and strategic relationships with platform partners. It leads API and system integration management, vendor performance monitoring, partner-level analysis, and the development of platform strategy and governance. The incumbent collaborates with product, technology, legal, risk, compliance, and business teams to align platform priorities with program goals and ensure platform operations meet applicable requirements. The role is anticipated to work onsite at the posted location. Work location may change based on business needs. Candidates must have unrestricted work authorization and must not require future sponsorship.

Requirements

Bachelor's degree in Business or a related field.
At least 5 years of experience in product management, platform management, or a related discipline.
Experience developing business requirements, defining success metrics, and managing project prioritization.
Demonstrated ability to partner with business leadership and technology teams to inform decision-making.
Strong analytical skills, including the ability to interpret complex data and translate findings into strategy.
Experience with vendor management, SLA oversight, and escalation management.
Ability to understand and communicate complex concepts to technical and non-technical audiences.
Ability to direct resolution of highly complex or unusual business and technology problems.
Sound decision-making in ambiguous or fast-moving environments.
Experience managing complex partner relationships and driving measurable platform outcomes.
Strong verbal and written communication skills, including presenting to and influencing senior leadership.
Ability to work effectively in a matrix environment and collaborate across departments.
Strong attention to detail and organizational and time-management skills.
Ability to manage competing and complex priorities in a fast-paced environment.
Proficiency with Microsoft Office products, including Excel, Word, and PowerPoint.
Unrestricted work authorization; must not require future sponsorship.

Nice To Haves

At least 5 years of banking, financial services, or other relevant industry experience is preferred.
Familiarity with project management and product management tools.

Responsibilities

Own and manage partner experience and marketplace platforms end-to-end, including platform health, capabilities, and evolution.
Maintain and prioritize partner and marketplace backlogs and roadmaps, defining requirements and measurable success metrics.
Assess platform gaps and opportunities and translate findings into roadmap items.
Serve as the primary technology relationship owner and subject-matter expert for platform-related vendor and partner technology engagements.
Escalate and coordinate resolution of partner- or marketplace-related issues across internal and external stakeholders.
Manage platform risk practices to minimize or shift merchant risk, including sales-practice issues.
Incorporate partner feedback and evolving needs into the experience roadmap with the Brand Manager, PSM Lead, and BD Team.
Partner with Credit Risk and the Product Strategy Manager so policy decisions reflect platform data, partner dynamics, and strategic goals.
Manage strategic relationships with platform partners and represent FNBO in partner discussions, negotiations, and planning sessions.
Research marketplace industry relationships, participants, trends, and competitive activity.
Develop marketplace platform strategy and a marketplace playbook aligned with program goals and enterprise requirements.
Evaluate and recommend build-versus-partner decisions for platform capabilities using competitive data, partner feedback, and internal performance metrics.
Lead API and system integrations and oversee their use, performance, and continuous improvement.
Maintain knowledge of integrations, data flows, and dependencies across connected systems.
Establish and maintain frameworks for partner-platform relationship management, including issue tracking, escalation protocols, and SLA oversight.
Partner with Legal, First Line Risk, and Enhanced Vendor Management on partner-platform requirements and ongoing monitoring.
Monitor vendor performance against contractual obligations and drive accountability for service delivery.
Conduct partner-level analytical reviews to assess performance, identify trends, and develop actionable insights.
Monitor marketplace merchants and ensure performance concerns are addressed through training, coaching, or removal, with marketplace partners.
Analyze partner activity, platform usage, credit outcomes, and customer experience metrics to assess partner health.
Present findings and recommendations to leadership and cross-functional stakeholders to inform strategic decisions and roadmap priorities.
Align platform priorities with overall program strategy in collaboration with the HIL Product Manager.
Collaborate with Compliance, Legal, and First Line Risk to support regulatory and policy compliance.
Establish and maintain business controls, governance frameworks, and documented platform operating processes and procedures.
Assist with quality assurance and testing for platform releases and enhancements.