Partner Operations Specialist
About The Position
Octopus is a tech-powered energy company focused on using technology to combat climate change and deliver exceptional customer service. We are seeking a Partner Operations Specialist to support the growth of our Business Development and third-party partner network in Texas. This role involves guiding new brokers, digital aggregators, and marketing partners through a compliant onboarding process and ensuring smooth operational functioning. As part of the Business Development team, you will act as an operational bridge between commercial partners, internal data engineers, finance, and retail operations. This is a key opportunity for a detail-oriented, tech-forward individual to manage partner workflows, commission validation, and conversion analytics in a fast-paced environment.
Requirements
- Comfortable working with data in SQL and directly within the Databricks UI and Databricks Genie ecosystem to query datasets, build reports, and audit numbers.
- Solid grasp of Texas retail electric market mechanics, TDSPs, ESI IDs, and customer switch workflows.
- Ability to clearly explain technical processes, manage project timelines, and professionally interact with commercial business contacts.
- Meticulous attention to detail.
- Hands-on experience actively leveraging modern AI tools—specifically the Gemini AI suite and Claude Code —to accelerate SQL query writing, analyze data anomalies, automate operational workflows, and build documentation, paired with the discipline to double-check and validate every output.
- Comfortable operating autonomously through fast growth with light supervision, but humble enough to raise your hand when stuck.
Nice To Haves
- Prior experience in a Partner Operations, Revenue Operations, Commercial Analytics, or Account Management role at a Retail Electric Provider (REP) or energy tech company.
- Direct experience handling retail energy commission structures, settlements, or billing exception logic.
- A track record of taking a broken or manual reporting process and turning it into an automated workflow.
Responsibilities
- Manage and execute the end-to-end onboarding journey for new brokers, aggregators, and digital partners, including administrative setup, rate sheets/EFL coordination, and API technical onboarding.
- Serve as the primary operational point of contact for active commercial partners, addressing integration queries, resolving statement discrepancies, and ensuring a high-quality partner experience.
- Translate complex commercial deal structures into logic for the data engineering team, audit monthly payout runs, and provide clean files to Finance.
- Build and maintain daily conversion reporting and dashboards to track funnel health and identify enrollment drop-offs.
- Channel partner insights, API bugs, and operational friction points to internal teams to refine tools and enrollment pipelines.
- Troubleshoot root causes of stuck customer orders and optimize customer flow to active supply in partnership with Retail Operations.
- Deliver automated weekly and monthly enrollment, conversion, and commission statements to the external partner network.
Benefits
- Equity Options
- Fully paid medical, dental, and vision insurance for employees & their families
- 20 days of paid vacation and 8 paid sick days annually
- 401(k) plan with employer match (100% on the first 3%, 50% from 3–5%)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
