Partner Operations Specialist
About The Position
Octopus is a tech-powered energy company focused on using technology to combat climate change and improve customer experience. We are transforming how people interact with energy companies by making services approachable, affordable, easy to understand, and 100% renewable. We are seeking a Partner Operations Specialist to build and scale the operational foundation for our expanding Business Development and third-party partner network in Texas. This role will support new brokers, digital aggregators, and marketing partners in their onboarding process, ensuring compliance and smooth operations. As part of the Business Development team, you will act as an operational link between commercial partners, internal data engineers, finance, and retail operations. This is a significant opportunity for a detail-oriented, tech-savvy problem solver to take ownership of partner workflows, commission validation, and conversion analytics within a fast-growing company.
Requirements
- Comfortable working with data in SQL and directly within the Databricks UI and Databricks Genie ecosystem to query datasets, build reports, and audit numbers.
- Solid understanding of Texas retail electric market mechanics, TDSPs, ESI IDs, and customer switch workflows.
- Ability to clearly explain technical processes, manage project timelines, and professionally interact with commercial business contacts.
- Meticulous attention to detail to ensure accuracy in commercial contracts, commission calculations, and onboarding workflows.
- Hands-on experience leveraging modern AI tools (Gemini AI suite, Claude Code) for SQL query writing, data anomaly analysis, workflow automation, and documentation, with a discipline for validating outputs.
- Comfortable operating autonomously in a fast-growth environment with light supervision, and willing to seek help when needed.
Nice To Haves
- Prior experience in a Partner Operations, Revenue Operations, Commercial Analytics, or Account Management role at a Retail Electric Provider (REP) or energy tech company.
- Direct experience handling retail energy commission structures, settlements, or billing exception logic.
- A track record of automating manual reporting processes.
Responsibilities
- Manage and execute the end-to-end onboarding and setup process for new brokers, aggregators, and digital partners onto the Octopus platform, including administrative setup, rate sheets/EFL coordination, and API technical onboarding with Product and Engineering teams.
- Serve as the primary operational point of contact for active commercial partners, addressing integration queries, resolving statement discrepancies, and ensuring a high-quality partner experience.
- Translate complex commercial deal structures (residuals, volume tiers, look-back clawbacks, retro-payments) into logic for the data engineering team and audit monthly Databricks payout runs before submitting to Finance.
- Build and maintain daily conversion reporting and dashboards using Databricks Genie to monitor funnel health and identify enrollment drop-offs.
- Channel partner insights, API bugs, and operational friction points to internal Product, Data, and Engineering teams to improve tools and enrollment pipelines.
- Collaborate with Retail Operations to troubleshoot and resolve issues with customer orders and optimize customer flow.
- Create clear, automated weekly and monthly enrollment, conversion, and commission statements for the external partner network.
Benefits
- Equity Options
- Fully paid medical, dental, and vision insurance for employees & their families
- 20 days of paid vacation and 8 paid sick days annually
- 401(k) plan with employer match (100% on the first 3%, 50% from 3–5%)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
