Partner Operations Specialist

Project Management Institute

1d•$71,700 - $81,700

About The Position

You will support the day-to-day operations that drive partner onboarding, account support, order processing, billing coordination, and documentation management across the partner ecosystem. This role is well suited for a highly organized operations professional with experience supporting partner programs, customer support workflows, CRM systems, and cross-functional process improvement. The ideal candidate is detail-oriented, responsive, and able to manage high-volume operational tasks while maintaining strong communication with internal stakeholders and external partners.

Requirements

Associate degree or equivalent work experience in business administration, operations, customer support, or a related field
Experience in partner operations, onboarding support, administrative operations, or similar coordination-focused roles
Strong organizational skills with the ability to manage multiple operational tasks in a fast-paced environment
Proficiency with CRM systems, Microsoft Office, SharePoint, and operational tools used for documentation, tracking, and workflow management
Strong written and verbal communication skills with an emphasis on responsiveness, clarity, and stakeholder support
Detail-oriented and process-minded, with experience identifying service gaps, improving workflows, and maintaining accurate documentation

Responsibilities

Serve as a key operational point of contact for partners by resolving account issues, responding to inquiries, and supporting day-to-day partner needs with accuracy and professionalism.
Support onboarding activities for new partners, including responding to platform and process questions, coordinating documentation, and assisting with training and orientation efforts.
Process partner orders in CRM systems, coordinate with Finance on payments and invoice corrections, and help resolve billing discrepancies to support smooth partner operations.
Create, maintain, and improve operational documentation such as process guides, FAQs, forms, and internal reference materials to support consistency and reduce repeat issues.
Collaborate with teams such as Customer Care, Finance, Compliance, CRM, and Sales Operations to troubleshoot operational issues, improve workflows, and support a positive partner experience.