Partner Operations Analyst

Samsara

5d•$88,655 - $134,100•Remote

About The Position

Samsara’s partner ecosystem is a key growth driver for the company, spanning Insurance, Resale, Referral, Installation, Technology Integration, and Fleet Management Partners. As Partner Operations Analyst, you will play a critical role in the day-to-day operations and systems that power this ecosystem. You’ll be the operational backbone for Samsara’s Partner Portal, Deal Registration processes, partner data management, and program launch support. You’ll work hands-on in our PRM platform and Salesforce to ensure partners and Partner Account Managers (PAMs) have the tools, data, and processes they need to succeed. This is a high-impact role for someone who thrives in a fast-paced environment, is meticulous about data and process quality, and wants to grow into a career in partner or channel operations. This role has strong growth potential within our Partner Programs team, and will be joining at a pivotal moment as we evolve our partner technology stack to the next stage. This is a remote role open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Requirements

2-4 years of experience in sales operations, partner/channel operations, program management, or related operations role
Hands-on experience with Salesforce (reporting, data management, basic configuration)
Strong analytical skills with the ability to build reports, spot data quality issues, and recommend process improvements
Strong written and verbal communication skills to interact with partners, partner account managers, and internal cross-functional team members
Meticulous attention to detail and track record of maintaining data integrity across systems
Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
Self-starter mindset - you proactively identify issues and suggest improvements

Nice To Haves

Experience with PRM platforms (Salesforce Experience Cloud, Impartner, Allbound, Introw, or similar)
Experience in channel or partnerships organization, with an understanding of how partner programs, Deal Registration, and partner tiers work
Experience supporting program or product launches in an operational capacity
Sensitivity to the sales cycle and operates with a sense of urgency
Track record of operating and delivering in an ambiguous environment - we’re building and evolving processes in real time

Responsibilities

Serve as day-to-day administrator of Samsara’s Partner Portal (PRM platform), managing content updates, page configuration, and user access
Troubleshoot portal issues and serve as the first point of contact for L1 partner-facing and PAM-facing system questions
Maintain and support operational workflows for Deal Registration, partner onboarding, tier management, and compliance tracking
Process and validate incoming Deal Registrations, ensuring data accuracy and timely approvals
Identify and flag process bottlenecks or data quality issues, recommending and implementing improvements
Help develop and maintain process documentation, FAQs, and training materials for PAMs and partners.
Support change management efforts for new tools and process rollouts, working closely with the Partner Programs PM on PAM enablement.
Support PRM platform migration efforts as Samsara evaluates and potentially transitions to a new partner technology stack.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices