Partner Insight Analyst

Bayer•Creve Coeur, MO

3d•$96,000 - $144,000•Onsite

About The Position

As a Partner Insight Analyst within Bayer Crop Science’s Product Supply organization, you will analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable, and quantifiable business process improvements. You will research best business practices within and outside the organization to establish benchmark data. You will also collect and analyze process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity, and reduced cost. You’ll determine how new information technologies can support reengineering business processes. You may specialize in one or more of the following areas: benchmarking, business process analysis and reengineering, change management and measurement, and/or process-driven systems requirements. This role is accountable to improve the customer experience for our Seedsman, Dealers and Growers by leveraging data insights and driving improvements to enhance their experience while balancing opportunities against business deliverables. This role will execute the Product Supply Voice of the Partner survey process, will support cross-functional customer effort processes and the associated data, and is accountable to drive improvements in the NA Customer Effort scores. This role executes the Be Heard employee surveys and analysis guiding leadership on improvements to increase engagement.

Requirements

Bachelor of Science in Business Administration, Agriculture, or related field
Minimum of 2 years of experience in customer service, product supply, or project management with a focus on Customer experience
Strong leadership with proven track record of managing and leading projects
Strong analytic capability
Ability to understand, prioritize, and manage complexity
Strong verbal and written communication skills

Nice To Haves

Master’s degree in relevant field
Salesforce & Qualtrics experience

Responsibilities

Build, execute, & analyze Employee & Partner surveys
Monitor multiple sources of Voice of the Partner (VOP) feedback, including customer surveys, frontline staff input, product reviews, interaction, and transactional content to identify and assess gaps in the customer experience
Lead and manage an "always-on", closed-loop process to collect and synthesize partner feedback
Manage partner communication with regards to the actions taken in response to their feedback
Partner with Customer Experience Stakeholders to share findings, understand mutual programs-in-process, and identify trends and friction points for our customers
Interpret customer feedback-Identify themes, insights, and implications for our business
Develop customer insights reports and regularly distribute reports to stakeholders
Deliver the most real-time, actionable insights possible leveraging reports, tools, and resources available
Link the insights from VOC feedback throughout the customer journey to metrics and helps to drive the development of new and improved business processes to address customer pain points and, thereby, improve the customers’ net promoter score
Attend, participate, & lead cross functional meetings, including process improvement working groups
Identify additional opportunities to collect unstructured customer feedback outside of surveys
Assist in development & reporting on CX metrics across lines of business