Gestionnaire des Opérations Partenaires /Partner Operations Manager

Plusgrade•Montreal, QC

1d•Remote

About The Position

Plusgrade, a leading travel technology company, is seeking a dedicated and client-focused individual to join our team as a Partner Operations Manager! The Partner Operations Manager is responsible for the end-to-end implementation and integration of our platform for new clients. You won't just be "onboarding"—you will be architecting the partner’s first experience with our technology. This is a high-impact role at the intersection of Project Management and Technical Operations, requiring a sharp eye for detail and the ability to navigate complex integrations in a fast-paced environment. You will serve as the primary point of contact during the transition from contract signature to go-live, ensuring that all technical configurations and partner training are met accurately and on schedule.

Requirements

Proven professional experience in technical onboarding, implementation management, or client-side project delivery (Must).
Experience using project management and analytics tools to drive daily tasks; An early adopter of new technology, comfortable within a tech stack that leverages AI to automate and streamline the partner onboarding journey.
Strong ability to communicate technical requirements and project updates clearly to both technical and non-technical stakeholders.
Highly organized with a focus on data accuracy and the ability to manage multiple high-priority implementations simultaneously.
A logical approach to resolving technical and logistical challenges during the deployment phase.
Fluency in English is required.
Degree is a must

Nice To Haves

Practical experience within the hospitality industry (Advantage).
Roles related to product or service adoption (Advantage)
Additional languages are considered a strong asset.

Responsibilities

Lead the full onboarding lifecycle for new partners, serving as the functional lead for all launch-related activities.
Define implementation timelines, manage project milestones, and ensure both internal teams and external stakeholders meet delivery deadlines.
Execute technical uploads, data mapping, and platform configurations to align with partner specifications and business requirements.
Execute the end-to-end onboarding workflow using Salesforce Service Cloud, Retool, and Monday.com, while leveraging Mixpanel, Smartlook, and Metabase to track partner progress and ensure a smooth technical integration.
Facilitate technical training sessions to ensure partner teams are proficient in the platform ahead of their launch date.
Work closely with Product and R&D teams to troubleshoot implementation hurdles and optimize the onboarding toolkit for efficiency.