Partner Manager

Convoso•Woodland Hills, CA

6h•Hybrid

About The Position

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. The Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. The Partner Manager is primarily responsible for nurturing and expanding relationships with existing partners. Your role involves more than just maintaining status quo; it's about elevating partnerships to new heights through strategic planning and exceptional engagement. Additional responsibilities include coordinating joint initiatives, following up on engagement metrics, and ensuring that our partners are fully supported and satisfied with extraordinary customer service throughout the lifecycle of their engagement with Convoso. Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.

Requirements

5+ years of experience in SaaS partnerships, strategic alliances management, channel/partner development, or business development roles with a strong partnership component.
Direct hands-on experience with Salesforce AppExchange, ISV partnerships, or co-sell motions with major platforms is strongly preferred.
Experience in contact center software, lead generation/dialer technology, sales engagement, or related B2B SaaS verticals is highly valued.
Proven track record of driving pipeline generation, influenced revenue, or measurable business results through partner channels.
Strong relationship-building, negotiation, presentation, and executive communication skills.
Comfortable running demos and articulating ROI.
Data-driven mindset with proficiency in CRM tools (Salesforce/SFDC), reporting, analytics, and partner performance tracking.
Entrepreneurial, self-starter mentality with the ability to thrive in a fast-paced startup environment with high autonomy and competing priorities.
Excellent project management, cross-functional collaboration, and stakeholder management skills.

Responsibilities

Own the Salesforce partnership end-to-end: Develop and execute GTM strategy on AppExchange, establish co-sell motions, drive influenced and sourced pipeline, and position Convoso as a preferred partner in the Salesforce ecosystem.
Manage and grow a portfolio of technology partners: Identify, onboard, enable, and expand relationships that drive integrations, co-marketing, joint opportunities, and mutual value.
Scale the customer referral program in close collaboration with the Customer Success team: Proactively identify referral opportunities, nurture relationships, track performance, and optimize for pipeline contribution.
Drive business development through partner channels: Generate net new opportunities, facilitate warm introductions, support Account Executives on partner-connected deals, and help manage the strategic partner-sourced pipeline in SFDC.
Lead partner onboarding, training, and ongoing enablement: Ensure partners deeply understand Convoso’s value proposition, competitive advantages, and how to effectively position and sell our solutions.
Continuously master the product and evolving competitive landscape.
Monitor, report on, and optimize key performance indicators (KPIs): Track partner engagement, satisfaction (e.g., NPS), sourced/influenced pipeline and revenue, referral volume/conversion, co-sell activity, and other success metrics.
Provide regular insights and recommendations to leadership.
Serve as the primary bridge between partners and Convoso internal teams (Sales, Marketing, Product, Support, CS): Gather and synthesize partner feedback to influence product roadmap and improve partner experience.
Proactively identify and resolve partner challenges to maintain high satisfaction and trust.
Build genuine advisory relationships.
Collaborate cross-functionally to identify new growth opportunities, create seamless partner journeys, and align partnership activities with company goals.
Conduct market and competitive research to identify expansion opportunities within the partner ecosystem and refine ideal partner profiles.
Support broader Partnerships team initiatives and, over time, help mentor or operationalize processes as the function scales.

Benefits

Competitive compensation package
Stock options
100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
Affordable Vision plan and optional FSA
PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
Your birthday off
401k program with generous company match
No cost Employee Assistance Program and Travel Assistance
Monthly Gym membership reimbursement
Monthly credits toward food & beverage
Company Outings
On and offsite team building events
Paid training for departments
Apple laptop (most roles)