Partner Implementation Specialist I
About The Position
TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. About TCP (TimeClock Plus): For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
Requirements
- 0–1 years of experience in a customer support or technical onboarding role.
- Strong written and verbal communication skills.
- Detail-oriented with a strong desire to learn.
- Basic understanding of software platforms and data configuration.
Nice To Haves
- Bachelor’s degree in MIS or equivalent work experience preferred.
- Interest in learning about partner ecosystems and third-party integrations.
Responsibilities
- Assist in implementing partner and PEO client accounts based on project plans.
- Perform basic system configuration and setup with guidance.
- Support customer and partner training through standard virtual sessions.
- Learn and track requirements unique to partner and PEO relationships.
- Escalate complex integration or partner-specific issues to senior team members.
- Maintain accurate project records and documentation.
- Build foundational knowledge of TCP's integration options and processes.
- Ability to learn and support 1–2 core TCP products.
- Ability to build an understanding of partner workflows, integration points, and PEO structure.
Benefits
- Competitive salary based on experience
- 20 days PTO
- 13 days of companywide holidays
- 8 hours to volunteer and impact your community
- Comprehensive benefits (Health/Dental/Vision/401K)
- Employee Choice Benefit
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
