Implementation Specialist I

Primary Residential Mortgage•Salt Lake City, UT

6d•Onsite

About The Position

The Implementation Specialist I provides support for implementation projects, including new branch openings, branch changes, and branch closures. This role focuses on administrative coordination, scheduling, communication, and learning company processes and compliance requirements.

Requirements

Strong communication, analytical, and problem-solving skills
Excellent writing and editing skills
Ability to effectively and professionally handle difficult situations that may arise
Ability to multi-task
Strong organizational skills and attention to detail
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Knowledge of Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint, etc.)
Must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.
Compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies.

Nice To Haves

Extraordinary attention to detail
Ability to work and to deliver content under tight deadlines
Ability to work independently
Learn implementation terminology and workflows
Build understanding of branch operations
Develop communication and coordination skills
Gain familiarity with company systems and vendors

Responsibilities

Prepare weekly branch update meeting notes
Order labor law posters and send compliance postings for new office locations
Create projects in company systems of record to support implementation projects, ensuring accurate documentation and timely processing.
Schedule setup, changes, and termination of services with external vendors
Schedule meetings with stakeholders to discuss project needs and requirements
Set up Executive Welcome Calls
Send welcome kits to new branches

Benefits

Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
Ensure every action and decision is aligned with PRMI values.
Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
Realize team synergies through networking and partnerships across PRMI.
Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Work effectively as a team contributor on all assignments.
Perform quality work within deadlines.
Respect client and employee privacy.