Intelisys: Partner Experience Program Manager

ScanSource•Wade Hampton, SC

About The Position

The Partner Experience Program Manager leads two strategic programs that strengthen how Intelisys brings product value to market and incorporates partner feedback into product evolution. First, this role owns the internal enablement program for Sales, Partner Success, Solutions Engineering, and other partner-facing teams. The program ensures internal teams understand upcoming releases, existing tools, and key value propositions, and can confidently communicate them to partners. Second, this role leads the Intelisys Partner Council, a structured advisory program composed of selected partners who provide feedback on current tools, participate in beta programs, and help shape future roadmap priorities. This role partners closely with Product Management, Sales Leadership, Marketing, Partner Success, and executive stakeholders to improve internal readiness, partner engagement, and product-market alignment.

Requirements

5+ years experience in enablement, product marketing, customer experience, partner programs, product management, or related field
Strong presentation, communication, and facilitation skills
Experience creating training or enablement content
Experience leading cross-functional programs
Strong interpersonal presence with demonstrated ability to build relationships quickly, personalize communication, and navigate diverse stakeholder relationships.
Ability to translate product features into business value messaging
Experience running advisory boards, councils, or customer feedback programs

Nice To Haves

Experience in channel sales, telecom, SaaS, or technology distribution
Familiarity with product development lifecycle and go-to-market processes
Experience with survey tools, analytics, CRM, or project management platforms

Responsibilities

Own the quarterly enablement program for partner-facing teams.
Translate roadmap initiatives, releases, and existing capabilities into clear business messaging.
Develop enablement assets including presentations, briefs, videos, talk tracks, objection handling, and training materials.
Lead quarterly kickoff sessions and reinforcement workshops.
Partner with Sales and Partner Success leaders to identify readiness gaps.
Measure confidence, participation, and program effectiveness through surveys and feedback loops.
Continuously refine the program based on business outcomes and stakeholder input.
Own strategy, membership, cadence, and execution of the Intelisys Partner Council.
Recruit and maintain a high-value group of partner advisors.
Facilitate council meetings, roadmap previews, feedback sessions, and beta testing opportunities.
Gather structured Voice of Partner insights and communicate findings to Product and leadership teams.
Ensure council members feel valued, engaged, and influential in shaping future improvements.
Track themes, recommendations, and follow-up actions from partner feedback.
Work closely with Product Managers to understand roadmap priorities and release timing.
Coordinate with Marketing on broader awareness campaigns and messaging alignment.
Partner with Sales and CX leaders to reinforce adoption strategies.
Serve as a bridge between internal teams and external partner sentiment.
Maintain frequent, high-trust interactions across internal teams and partner audiences, adapting communication style to different personalities, business contexts, and levels of technical understanding.
Develop working knowledge of multiple Intelisys digital platforms, partner workflows , and internal operating models.
Track participation, engagement, readiness, and satisfaction metrics.
Provide quarterly summaries to leadership on enablement effectiveness and partner feedback themes.
Recommend strategic improvements based on trends and insights.