Partner Experience Manager

OEC

1d • Hybrid

About The Position

We’re looking for a Partner Experience Manager to define the partner onboarding and success processes for the PartsTech Integrations Team. In this role, you’ll help shape the future of partner API integrations by being the business liaison for our partners who access the PartsTech API. As a Partner Experience Manager, you will serve as a bridge between the partner API engineering team, as well as the product management, sales, support, and marketing teams. You’ll own the end-to-end partner lifecycle—from onboarding to launch to account management—and identify opportunities to accelerate growth through partnerships.

Requirements

• 5+ years in a similar position of partnership which could be in one of the following example positions: customer success, account management, sales engineer.
• Organization, communication, documentation, and process creation.
• Comfortable being a part of an engineering team that's focus is back-end development. Experience reading API documentation.
• Confident working in a team with many dependencies, and your ability to learn those and communicate them to others.
• Hands-on experience with agile methodologies and tools (Jira).
• Skilled at analyzing data and using evidence to inform decisions.
• Can clearly articulate trade-offs, rally teams around a vision, and tailor messaging for different audiences.
• When you don't know the answer, you find it. Comfortable navigating ambiguity and owning the follow up on problems.

Nice To Haves

• Experience with JSM or ticketing systems
• Experience in aftermarket automotive

Responsibilities

• Define and communicate a clear partnership process that aligns with business goals and positions PartsTech as innovators in marketplace integrations.
• Conduct internal and external partner discovery to uncover unmet needs and emerging trends.
• Help inform the partner API team on their roadmap with insights from partners and internal stakeholders.
• Partner with Integration Lead to onboard new partners to the PartsTech API.
• Develop a comprehensive onboarding motion that includes stakeholder departments.
• Track partner health in onboarding and post launch with proactive support.
• Own the relationship with partners and engage their teams to further drive product initiatives.
• Align stakeholders across engineering, technical support, product, and sales to advocate for the partner experience on PartsTech.

Benefits

• flexibility - whether it's remote work or a hybrid or in-person role
• strong sense of camaraderie and community that celebrates both individuals and team-driven contributions
• empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level