Partner Experience Manager

Linq•San Francisco, CA

1d•Onsite

About The Position

This role owns strategic partnership implementation for Apple Messenger for Business. You will work directly with partner’s engineering and product teams from build to launch. You will serve as the client's main point of contact for Apple’s platform registration, UX approval and review process. Partner teams are deeply technical and we’ll be building this role from the ground up. That means knowing our API, the platform requirements, what a good agentic experience looks like and how these workflows behave well enough to answer an engineer's question. You will play a key role in helping brands create their ideal consumer and product experiences for launch.

Requirements

Hands-on experience with APIs and developer-facing products, plus the technical depth to lead a partner's engineer team through build and implementation.
Practical work with AI agents and workflow design and/or implementation.
Experience in technical product implementation from start to finish, as the main point of contact responsible for success.
An eye for detail and a gut instinct for what makes an experience the best, from catching what others skip past to noticing a flow that technically passes but doesn't feel right.
A mindset toward always moving things forward, whether that's chasing an unanswered question or raising a problem before anyone asks about it.

Nice To Haves

Experience with a conversational or messaging platform.
Navigating a formal certification, compliance, or platform review process with an external party.
Conversation design, UX, or product background.

Responsibilities

Manage each partner's build from kickoff through launch, guiding their engineering and product teams as the expert on the implementation process.
Manage Apple’s registration and review process end to end, including submissions, requirements, responses, and resubmissions.
Balance multiple partner approvals simultaneously across the entire implementation pipeline, keeping both internal and external teams organized and on-track to launch timelines.
Coordinate with internal and external stakeholders from Engineering, Design, and Marketing.
Build upon and improve the existing implementation process as you gain experience working with large enterprise partners.
Document processes so each implementation runs faster than the last.