Partner Experience Manager II

Alegeus•Maitland, FL

2d•$66,800 - $113,700•Hybrid

About The Position

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Partner Experience Manager II, you’ll reimagine the Partner Experience role by innovating ways to streamline operations, eliminate redundancies, and enhance customer self-service capabilities to establish Alegeus as a leading efficient and scalable company in the healthcare industry. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us. Alongside the best and the brightest, you will regularly: A proactive change agent who consistently demonstrates urgency, persistance, level-headedness, and a results-oriented approach, coupled with creative and analytical thinking. Exhibit strong negotiation skills to effectively prioritize client requests among technical teams, escalating when necessary. Implement high-level strategies to achieve project objectives. Maintain client relationships by enhancing service delivery discussions, improving communications, and setting clear expectations through coordinated contract management, exceeding client needs with a proactive approach. Review and recommend enhancements to Business Process Flows to optimize efficiency within the Alegeus application and functionality.

Requirements

Able to manage the customer lifecycle in a fast-paced, highly nuanced environment.
Able to effectively communicate with a wide range of audience stakeholders—from C-suite to entry-level contacts to technical analysts.
2-5 years’ experience in Client Service Delivery/Account Management role in a SaaS industry.
Bachelor’s degree or equivalent education and/or work experience.

Nice To Haves

2‐5 years’ experience in the administration of Consumer Driven Health (CDH) accounts/Third Party Administrator (TPA) managed benefits/ or Health Plans, preferred.

Responsibilities

Implement high-level strategies to achieve project objectives.
Maintain client relationships by enhancing service delivery discussions, improving communications, and setting clear expectations through coordinated contract management, exceeding client needs with a proactive approach.
Review and recommend enhancements to Business Process Flows to optimize efficiency within the Alegeus application and functionality.
Exhibit strong negotiation skills to effectively prioritize client requests among technical teams, escalating when necessary.