Customer Experience Partner

Dynamic Lifecycle Innovations•Onalaska, WI

9h•$63,000 - $80,000•Onsite

About The Position

As the Customer Experience Partner, you’ll serve as a trusted relationship owner for some of Dynamic’s largest and most influential customer accounts. You’ll deliver world-class service by understanding each customer’s needs, anticipating what’s next, and ensuring their experience with Dynamic is responsive, seamless, and value-driven. You’ll act as a key connection point between customers and Dynamic’s internal teams, balancing customer needs with business goals while driving smart, service-focused decisions. Your work will help customers expand their partnership with Dynamic while ensuring we continue to deliver compliant, profitable, and globally connected ITAD solutions.

Requirements

Associate degree in Business, Business Management, Marketing, Sales, or a related field. Additional relevant experience will be considered in lieu of formal education.
3–5 years of experience in a business-to-business service role.
Experience balancing the needs of logistics, compliance, operations, account management, and customers.
Experience with profitability reporting and professional customer presentations.
Strong understanding of customer service best practices, ERP systems, customer reporting, environmental compliance, data security compliance, and basic accounting or financial concepts.
Intermediate to advanced computer skills, including Microsoft Office Suite, with an emphasis on Excel and PowerPoint.
Strong verbal, written, and presentation skills with the ability to communicate clearly and professionally with both internal and external customers.
Analytical and detail-oriented, with the ability to review data, identify trends, and support sound business decisions.
Highly organized, able to manage multiple priorities, timelines, reports, and customer needs with urgency and accuracy.
Skilled at building rapport, resolving conflict, and balancing customer expectations with business needs.

Nice To Haves

Preferred: Bachelor’s degree in Business or a related field.
Preferred: Industry-related experience in account management, customer experience, or sales.
Preferred: Experience with Salesforce or another CRM, QuickBooks, ISO certifications, compliance standards, IT/electronics industry knowledge, B2B sales, project management, or process writing.

Responsibilities

Deliver exceptional customer service by managing customer communication, scheduling updates, billing questions, settlement data, service issues, and reporting needs.
Build, maintain, and expand customer relationships by supporting account transitions, monitoring service expectations, and identifying opportunities for additional service solutions.
Partner closely with logistics, accounting, operations, compliance, sales, and account management to resolve issues and create a smooth customer experience.
Track customer SLAs, satisfaction indicators, shipment activity, profitability, contract details, and service concerns to keep internal stakeholders informed and aligned.
Develop and present customer business reviews, including reporting on profitability, shipment status, service utilization, and contract renewal opportunities.
Support Dynamic’s customer experience strategy by identifying process improvements and helping internal teams maintain high service standards.
Establish, evaluate, and manage domestic and international ITAD service partners to support customer needs, compliance expectations, efficiency, and profitability.