Partner Experience Manager II

Alegeus•Milwaukee, WI

1d•Hybrid

About The Position

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Partner Experience Manager II, you’ll reimagine the Partner Experience role by innovating ways to streamline operations, eliminate redundancies, and enhance customer self-service capabilities to establish Alegeus as a leading efficient and scalable company in the healthcare industry. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.

Requirements

Able to manage the customer lifecycle in a fast-paced, highly nuanced environment.
Able to effectively communicate with a wide range of audience stakeholders—from C-suite to entry-level contacts to technical analysts.
2-5 years’ experience in Client Service Delivery/Account Management role in a SaaS industry.
Bachelor’s degree or equivalent education and/or work experience.

Nice To Haves

2‐5 years’ experience in the administration of Consumer Driven Health (CDH) accounts/Third Party Administrator (TPA) managed benefits/ or Health Plans, preferred.

Responsibilities

A proactive change agent who consistently demonstrates urgency, persistance, level-headedness, and a results-oriented approach, coupled with creative and analytical thinking.
Exhibit strong negotiation skills to effectively prioritize client requests among technical teams, escalating when necessary.
Implement high-level strategies to achieve project objectives.
Maintain client relationships by enhancing service delivery discussions, improving communications, and setting clear expectations through coordinated contract management, exceeding client needs with a proactive approach.
Review and recommend enhancements to Business Process Flows to optimize efficiency within the Alegeus application and functionality.