Partner Engagement Specialist, TRANSCOM

Onebrief•St. Louis, MO

1d•$125,000 - $150,000•Hybrid

About The Position

As a Partner Engagement Specialist, you'll work directly with TRANSCOM to ensure successful adoption and sustained value delivery of Onebrief. Your primary mission is to help military staffs adopt Onebrief and meaningfully improve how they plan, coordinate, and communicate. Your work focuses on the echelons where planning is most hands-on and fast-moving—these are the units where Onebrief often creates immediate impact, and where your understanding of headquarters dynamics will make you highly effective.

Requirements

Top Secret clearance with eligibility for SCI
Ability to access DOD facilities and installations.
Proven experience working closely with military headquarters at the tactical, operational, and strategic levels, or comparable government settings.
Exposure to staff planning, through classical training in Professional Military Education or through service experience
Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers, product engineering teams, and infrastructure teams.
The technical skills to master our application, troubleshoot common issues and liaise with customers on most technical matters.
Demonstrated ability to operate independently in ambiguous environments and large government organizations, making sound decisions without constant oversight.
You are obsessed with creating value for real users
You are ambitious, scrappy, and a creative problem-solver
You learn quickly, work iteratively, and naturally seek collaboration
You approach your work with integrity, intellectual honesty, and a low ego
You communicate frankly, clearly, and succinctly
You thrive as a self-starter, embracing autonomy and ambiguity
You love our users, and you want to work with them.
You understand how military headquarters operate and how to be effective inside them, and want to apply that understanding with our customers.
You pay attention to detail.
You’re technically adept. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and learn to talk engineering with the customer?
You work well with customers. You demonstrate strong interpersonal skills by communicating with clarity and influence and cultivating trust.
You’re intense about our mission.
You’re proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings.
You communicate clearly, concisely, and candidly.
You're scrappy and resourceful. You find creative solutions with limited resources, adapt quickly when plans change, and push through obstacles without waiting for perfect conditions. You make things happen.

Nice To Haves

Familiarity and experience with major military planning exercises and/or software deployment in sensitive or constrained environments is strongly preferred.

Responsibilities

Execute onboarding engagements under the guidance of senior team members.
Support internal and customer-facing kickoffs to understand use cases, pain points, and technical requirements.
Build strong relationships with users and mid-level stakeholders, helping make Onebrief indispensable for the commander and staff.
Adapt standard playbooks to real-world conditions and contribute to expanding product usage across staff workflows through training and engagement strategies.
Serve as a reliable "go to person" during exercises and day-to-day operations.
Provide face-to-face and remote support, troubleshooting issues and ensuring smooth operations.
Respond to incidents by coordinating with customers and our product engineering team.
Gather and communicate product feedback from users to the product team.
Clearly communicate user needs and maintain high product proficiency.
Use your observations to recommend product improvements and excite customers about each enhancement.
Develop an understanding of customer dynamics to support retention, renewals, and growth opportunities.