Manager, Partner Engagement

Utah World Trade Center Corporation•Salt Lake City, UT

About The Position

WTC Utah is seeking a Partner Engagement Manager to deliver a high-quality, responsive member experience that drives engagement, retention, and long-term relationships. This role works closely with the Senior Director of Partner Relations to ensure members are supported, connected to value, and consistently engaged with WTC Utah’s network, programs, and services. The Partner Engagement Manager serves as a key point of contact for member needs and is responsible for coordinating follow-through, managing engagement activities, and ensuring a seamless member experience. The ideal candidate is highly organized, relationship-oriented, and thrives in a fast-paced environment where attention to detail and exceptional follow-through are critical.

Requirements

Bachelor’s degree preferred.
3–6 years of experience in account management, customer success, member engagement, relationship management, or a related field.
Strong verbal and written communication skills.
Proven ability to build trust and maintain professional relationships with business leaders.
Exceptional organizational skills and attention to detail.
Ability to manage multiple priorities in a dynamic environment.
Experience working with CRM systems and engagement tracking tools.

Nice To Haves

Salesforce experience preferred.
Experience working with membership organizations, associations, nonprofits, or business development organizations.
Strong project management and coordination skills.
Ability to identify opportunities and proactively solve problems.
Interest in international business, economic development, or relationship management.

Responsibilities

Serve as a primary point of contact for member needs and inquiries, ensuring timely and professional follow-through.
Support the Senior Director of Partner Relations in preparing for member meetings and tracking action items.
Participate in meetings, events, and networking opportunities to strengthen member relationships.
Facilitate introductions and connections across WTC Utah’s network.
Monitor member engagement and identify opportunities to strengthen relationships and improve retention.
Identify and escalate potential member concerns or at-risk relationships.
Manage execution of member-related activities, ensuring commitments, requests, and follow-up actions are completed.
Maintain accurate records of interactions, communications, and engagement activities within Salesforce.
Track invitations, responses, communications, and outstanding action items.
Ensure visibility into member engagement activity and support consistent service delivery.
Coordinate outreach and engagement-related projects across departments.
Maintain engagement tracking and support reporting efforts.
Identify trends, opportunities, and areas of risk within the membership base.
Provide recommendations to improve member engagement, retention, and overall experience.